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Posted 4 months ago

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Level 2/3 Helpdesk Engineer (MSP)

ManilaOn-siteFull-time

AI Summary

Helpdesk engineer with MSP experience responsible for planning and executing migrations, network configurations, and firewall management within a fast-paced MSP environment.

About this role

About the Company:
Our client is not your average IT company, they are a team of passionate tech wizards who love solving problems, streamlining business operations, and delivering top-notch IT solutions that make life easier. They believe IT should be affordable, stress-free, and tailored to your needs. That’s why they take a proactive approach to IT management, ensuring that your business runs smoothly with minimal downtime and maximum performance.

About the Role

  • This is not your average tech job; it’s an opportunity to join a world-class Managed Service Provider (MSP) that values expertise, invests in its people, and delivers cutting-edge IT solutions to businesses across Australia.
  • We’re seeking a highly skilled helpdesk engineer with deep MSP experience to join a high-performing team. You’ll collaborate with senior engineers, work on complex projects, and showcase your technical leadership across cloud, networking, and security.
  • If you want to grow your skills, earn great pay, and be part of an elite MSP team, this is your chance.

    • What You’ll Do

  • Execute and support Microsoft 365 migrations, including mail and data transitions
  • Perform file server migrations to SharePoint and OneDrive, including setup and configuration
  • Design and deploy Microsoft Azure environments for clients
  • Configure and manage switches, VLANs, and VLAN routing
  • Implement and maintain Unifi and Fortinet firewalls, including VPNs and security policies.
  • Work closely with clients to deliver high-quality client projects
  • Collaborate with AU and PH-based teams and communicate clearly in English
  • Deliver excellence in a fast-paced, multi-client MSP environment

    • What We’re Looking For

  • Minimum 3 years of MSP experience (non-negotiable)

    • Proven expertise in:

  • Microsoft Azure (setup, configuration, administration)
  • Microsoft 365 migrations
  • SharePoint & OneDrive deployments
  • Network configuration (switches, VLANs, VLAN routing)
  • Unifi, Fortinet, SonicWall firewalls, Domotz
  • Strong written and verbal English communication skills
  • Passion for learning, teamwork, and solving complex IT challenges

    • Skills

    Azure Environments Design And DeploymentCloud And Security LeadershipDomotzFile Server Migrations To SharePoint/OneDriveFortinetMail And Data MigrationsMicrosoft 365 MigrationsMicrosoft Azure (setup, Configuration, Administration)Network Configuration (switches, VLANs, VLAN Routing)SharePoint & OneDrive DeploymentsSonicwallUniFiVPNs And Security Policies

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