Litigation Operations Analyst

Keller Postman delivers justice at scale. We represent individuals and small businesses—hundreds of thousands of them—and get them compensation for harm caused by powerful corporations or the government. We have recovered billions of dollars in litigation against some of the most sophisticated actors in the world. Our work combines the intellectual rigor of legal practice with the innovation, pace, and scale of a tech startup. Our firm accordingly comprises not only world-class lawyers but also distinctive developers, data scientists, designers, communications professionals, and analysts.

The Litigation Operations ("LitOps") team sits at the heart of Keller Postman’s intense and interdisciplinary work. Composed of former consultants, lawyers, and product managers, the team is the nexus between the firm’s litigators, technologists, and operations professionals. We are responsible for understanding complex legal situations, translating them into concrete projects, and marshalling resources from across the firm to deliver them. By way of example, LitOps has developed tech products used by hundreds of thousands of clients, put innovative communication tools at the fingertips of our case management team, and built AI-enabled apps to turbocharge record-review and other key legal processes. When Keller Postman delivers justice at scale, the LitOps team contributes the “scale” part.

Role:

The LitOps team is seeking an analytical, intellectually curious, conscientious, flexible, hardworking, collaborative, and self-motivated individual to report directly to the Chief Counsel for Litigation Operations, the leader of the LitOps function. Working across the firm’s functions, the LitOps Analyst will support and perform complex quantitative and qualitative analysis; assist in developing, building, and maintaining dashboards and other reporting; contribute to product development; coordinate large-scale communications campaigns, and more—all in the high-stakes, fast-paced environment of mass litigation.

This position is in-office in our Chicago office. Compensation for this position, depending on experience, is an annual salary of $95,000 to $115,000 per year, plus benefits and a discretionary bonus.

Essential Functions:

• Support the Chief Counsel for Litigation Operations, Directors of Litigation operations, and LitOps Senior Analysts on mission-critical initiatives requiring detailed analysis and problem solving.
• Understand, analyze, and report on large, dispersed data sets.
• Coordinate with LitOps colleagues, attorneys, and operations professionals in the planning, executing, and tracking client-outreach, records-collection, evidence-review, and other workstreams in support of Keller Postman’s litigation campaigns.
• Assist with external vendors hired to execute client-communication and other tasks.
• Support the design of client-facing apps, forms, and communications.
• Master firm technology tools (including Salesforce, Twilio, Monday.com, Azure DevOps, and proprietary tools); identify improvement opportunities and new use cases.
• Other duties as assigned.

Required Skills and Abilities

• A structured, analytical, and curious intellect with quantitative instincts and an understanding of basic statistical concepts.
• Excellent organizational skills and attention to detail.
• Excellent oral and written communication skills.
• Strong time-management skills with a proven ability to meet deadlines and adapt to changing priorities.
• Comfort and experience working in a fast-paced, demanding environment.
• Comfort working both independently and as part of a team.
• Proficiency (which is more than familiarity) with Microsoft Excel.
• Experience with SQL or related query languages and platforms preferred.

Education/Experience:

• Bachelor’s degree from a top-tier university.
• 1 year of experience at a top-tier consulting firm is preferred.