Location Manager

Zūm is revolutionizing mass mobility with its Connected Mobility Experience (Zūm CMX™) system that connects and coordinates people, vehicles, and operations in real time. In the $50 billion student mobility market – the largest segment of the mass mobility industry – Zūm CMX is transforming a daily source of anxiety and disruption into a reliable, transparent, and efficient mobility experience for students and families. Today, more than 4,500 schools rely on Zūm CMX. Recognized globally for its innovative approach and operational execution, Zūm has been named to Fast Company’s World’s Most Innovative Companies, CNBC Disruptor 50 and Changemakers, the World Economic Forum, and the Financial Times’ Fastest Growing Companies lists. Zūm is backed by leading investors including Sequoia Capital, GIC, TPG, and Softbank.

Operational Leadership

• Develop training and hiring programs for location that meets or exceeds state, federal, and district guidelines

• Develop and maintain customer and stakeholder relationships, consistently exceeding expectations through proactive communication and service delivery

• Manage assigned contract operations, ensuring consistency and excellence

Performance Management & Safety

• Utilize Zum's IT infrastructure to monitor, analyze, and exceed balanced scorecard KPIs across all operational areas

• Spearhead a behavioral safety culture that protects employees, students, and the broader community

• Oversee Safety Department compliance with state, federal, DOT regulations, RFP requirements, and meticulous record keeping

• Review all incident reports, ensure proper accident/incident reporting procedures, and submit documentation as required

• Maintain P&L accountability in alignment with company financial guidelines

Team Development & Operations

• Collaborate with Human Resources, Recruiting, and Safety teams to strategize and execute hiring plans that support operational needs

• Develop and coach Zum employees to become our next generation of leaders through mentoring and growth opportunities

• Partner with Maintenance leaders to ensure complete fleet readiness and maintain accurate inventory meeting all regulatory and contractual requirements

• Oversee daily operations including scheduling, staffing, field trip/charter processes, route awards, and trip execution

• Work with the payroll department to ensure timely, accurate processing and resolve discrepancies promptly

• Manage union relationship according to collective bargaining agreement (CBA) guidelines

• Maintain organized, safe, clean, and efficient operational facilities

• Partner with Safety Manager to coordinate accident investigations and workers' compensation cases, working with insurance adjusters and claims administrators to ensure accountability and timely resolution

• Build and maintain strong relationships with school district partners and community to ensure service excellence