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Veeva

Posted 16 months ago

Open

Managed Services Consultant - Commercial

TokyoOn-siteFull-time

AI Summary

A consultant specializing in post-implementation services for Veeva products, working with customers and internal teams to gather requirements, design solutions, and drive adoption of Veeva software in the life sciences sector.

About this role

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role
We are looking for a consultant who is passionate about achieving the business vision and wants to participate in the transformation of the global life sciences industry. As a consultant of the Veeva products, you will join our Professional Services team providing post-product application consulting. You will focus on absorbing and providing expertise to Veeva products.

What You'll Do

  • Help to keep up to date and implement new features within the Veeva product suite
  • Work closely with customer business and IT staff to understand their requirements
  • Think critically to help design the solution your customers request as well as the solution they have not requested but they might need
  • Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams
  • Guide customers in adopting Veeva products and industry best practices as part of post-implementation programs focused on the holistic success of the customer
  • Drive change management methodology at our customers switching from on-premises to SaaS solutions

    • Requirements

  • 3+ years of working experience in system operations and maintenance through direct communication with clients
  • Native level of Japanese language skills in oral and writing
  • Reading and writing English documents using a translator
  • Ability to understand and find out customer requirements accurately and meet them or propose alternative plan

    • Nice to Have

  • Experience configuring/supporting/implementing any of the following types of products:
  • CRM: Salesforce etc
  • Content Management: SharePoint, Zinc MAPS, Documentum or other similar
  • Java
  • Have around 4 years of relevant experience in either the life sciences industry or technology vendors in the life sciences industry
  • Presentation skills
  • Fluent in English

    • Skills

    Change ManagementContent ManagementCustomer LiaisonDocumentumJavaMapsOn-premises To Cloud TransitionPost-implementation ConsultingRequirements GatheringSaaSSalesforceSharePointVeeva CRMVeeva VaultZinc

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