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Zoox

Posted 5 months ago

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Manager, Enterprise Applications

Foster City, CAHybridFull-time

AI Summary

Leads the Commercial Applications group within Enterprise Applications Engineering, owning SaaS, collaboration tools, and ServiceNow. Sets strategy and roadmaps, drives modernization and automation, and delivers secure, scalable employee experiences.

About this role

Zoox is looking for a strategic leader to guide the Commercial Applications group within our Enterprise Applications Engineering organization. This role owns the enterprise platforms that power collaboration, service delivery, and workforce productivity across the company. You will lead a multi-disciplinary organization responsible for SaaS & self-service applications, enterprise collaboration tools, and the ServiceNow platform. As Zoox continues to scale, you’ll define the long-term vision for our enterprise software ecosystem, driving cloud modernization, automation, and the responsible adoption of AI to deliver secure, scalable, and intuitive employee experiences.

In this role you will:

  • Lead and develop a team of Team Leads and Senior Administrators across SaaS, collaboration, and ServiceNow platforms
  • Define and execute the Commercial Applications roadmap, including Atlassian Cloud migration and ServiceNow platform evolution
  • Drive operational maturity through engineering standards, SLAs, and proactive service management
  • Champion self-service and workflow automation to reduce manual toil and improve employee experience
  • Partner cross-functionally to govern SaaS procurement, security, and platform strategy at scale

    • Qualifications:

  • 7+ years of experience in Enterprise Applications or IT Engineering
  • 4+ years of people management experience, ideally managing Team Leads or Managers
  • Deep expertise in the Atlassian ecosystem, including Data Center to Cloud migrations
  • Strong background in ServiceNow platform strategy, development, and integrations
  • Proven ability to define and execute multi-year roadmaps for complex enterprise systems

    • Bonus Qualifcations

  • Experience integrating AI/ML or generative AI into enterprise platforms
  • Strong knowledge of SaaS management (SSO, SCIM, CASB) and license infrastructure
  • Certifications in ITIL, PMP, or Agile methodologies
  • Hands-on experience with Python or JavaScript for automation

    • Skills

    Agile MethodologiesAI/ML Or Generative AI In Enterprise PlatformsAtlassian CloudAtlassian Data CenterAutomation ScriptingCASBCloud ModernizationEnterprise Collaboration ToolsITILJavaScriptPMPProactive Service ManagementPythonSaaS ManagementSAML/SSOSCIMSecurity And Platform GovernanceServiceNowServiceNow IntegrationsVendor And License ManagementWorkflow AutomationWorkforce Productivity Tools

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