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Dozee

Posted 3 months ago

Open

Manager – Field Clinical Operations

HoustonOn-siteFull-time

AI Summary

Oversees Field Clinical Coordinators nationwide, leading onboarding, field visits, and escalation support. Installs and troubleshoots RPM devices, trains care teams, and coordinates field operations with SNFs across the U.S.

About this role

Company Overview : Dozee Health AI is the pioneer in Contactless Remote Patient Monitoring (RPM), proven to drive transformation at scale. Headquartered in Bengaluru, India, Dozee has emerged as India’s no. 1 RPM Company. We are seeking visionary individuals to help us in this very exciting journey. As a part of our dynamic team, you’ll have the opportunity to collaborate with top healthcare providers in the country, applying AI-powered RPM solutions to tackle some of the most pressing challenges in healthcare - enhancing staff efficiency, improving patient outcomes, and pioneering the next generation of care models

Role Overview

The Operations Manager – Field Clinical Operations is responsible for overseeing all Field Clinical Coordinators (FCCs) nationwide while remaining actively involved in field execution. This is a hands-on leadership role that includes training FCCs, supporting device installations, troubleshooting issues, and working directly with Skilled Nursing Facilities (SNFs) across the U.S. Extensive travel is required.

Responsibilities

  • Field Team Leadership
  • Manage, coach, and support FCCs across the U.S.
  • Lead onboarding and training of new FCC hires
  • Conduct regular field visits and provide performance feedback
  • Act as escalation point for complex operational or customer issues
    • Installation, Training & Field Support
  • Lead and support RPM device installations, setup, and validation
  • Train nurses and care teams on device usage, workflows, and best practices
  • Troubleshoot hardware, software, and connectivity issues in the field
  • Ensure devices are properly maintained and updated
    • Operational Planning & Coordination
  • Plan and coordinate installation schedules, travel, and logistics
  • Support device inventory, shipping, and deployment tracking
  • Ensure efficient use of field resources across multiple facilities
    • Compliance & Quality
  • Ensure HIPAA, safety, and infection-control standards are followed
  • Maintain accurate documentation of installations and service activities
  • Provide feedback to product, engineering, and leadership teams
    • Customer Engagement
  • Work directly with SNF administrators, nursing leadership, and maintenance teams
  • Support long-term relationships with customer sites

    • Qualifications

  • CNA, Paramedic, or Medical Assistant (MA) certification (at least one required)
  • 3–5+ years’ experience in clinical operations, medical devices, or healthcare technology
  • Experience in SNFs or long-term care strongly preferred
  • Valid driver’s license and willingness to travel extensively nationwide
  • Strong communication, organization, and problem-solving skills

    • Benefirs

  • Competitive salary
  • Paid holidays
  • Travel reimbursement

    • Skills

    Clinical Operations LeadershipConnectivity TroubleshootingCustomer EngagementDevice InstallationDevice ValidationDocumented ComplianceField Operations ManagementHealthcare Data HandlingHealthcare TechnologyHIPAA ComplianceInventory ManagementLogistics And SchedulingNursing Workflow OptimizationQuality AssuranceTraining/educationTravel CoordinationTroubleshooting HardwareTroubleshooting SoftwareVendor Coordination

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