Manager - KYB Operations

About the Role:

Manager in Know Your Business (KYB) Operations plays a critical role in ensuring compliance and risk mitigation by verifying and validating customer identities and business entities. Their responsibilities include conducting due diligence checks, analyzing data for accuracy and completeness, identifying potential risks, and collaborating with internal teams to develop and implement KYB strategies. Their objective is to maintain regulatory compliance, safeguard against financial crimes, and support business growth

Lead and manage the KYB/EDD operations team to ensure timely and accurate completion of reviews.

Conduct quality reviews on completed KYB/EDD cases and provide detailed feedback to analysts.

Handle escalations related to high‑risk entities, adverse media, sanctions hits, and complex corporate structure.

Coordinate with stakeholders such as Compliance, Risk, QA, and Business teams.

Ensure RFIs are raised appropriately and responses are assessed thoroughly.

Maintain proper documentation and audit‑ready records for all KYB reviews.

Coordinate with stakeholders such as Compliance, Risk, QA, and Business teams.

Ensure RFIs are raised appropriately and responses are assessed thoroughly.

Maintain proper documentation and audit‑ready records for all KYB reviews.

Support risk assessments and decision‑making for onboarding and periodic reviews.

Track and report KPIs, MIS, and team performance metrics to management.

• At least 6-8 years’ experience within regulated companies, in compliance role(s) with robust knowledge on Compliance topics (KYB / KYC, AML/CFT, Sanctions etc.)
• Good understanding of the Payments/Fintech industry.
• Knowledge and experience (preferably within Payments/Fintech)
• ACAMS/ICA certified (preferably)
• Strong analytical skills with experience in problem solving and being able to implement and deliver solutions.
• Demonstrate clear sense of accountability in performing the role and a positive demeanor.
• Ability to identify inefficiencies, see the bigger picture, challenge the current status quo and define scalable and sustainable processes and methodology.
• Able to prioritize quickly and meet deadlines even under pressure.
• Strong stakeholder management and communication skills.
• Team player with strong collaborative qualities, including some previous experience (or willingness) to build, lead and motivate a team.
• Willingness to learn continuously and keep up to date with the Payments industry and its regulatory landscape (Globally).
• Fluent English