Manager of Order management
United StatesRemoteFull-time
AI Summary
Manages and oversees order management operations across multiple regions, leads a multinational logistics team, ensures data integrity, and collaborates cross-functionally to guarantee accurate and timely shipment information.
About this role
AHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation.
At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We create spaces to empower everyone to speak up, make change, and drive the culture at AHEAD.
We are an equal opportunity employer, and do not discriminate based on an individual's race, national origin, color, gender, gender identity, gender expression, sexual orientation, religion, age, disability, marital status, or any other protected characteristic under applicable law, whether actual or perceived.
We embrace all candidates that will contribute to the diversification and enrichment of ideas and perspectives at AHEAD.
As the Manager of Order Management, you will play a crucial role in overseeing and managing our Order Management operations across multiple regions. You will lead a multinational team of. Your mission will be to ensure data integrity across all regions and platforms and to work collaboratively across departments and with external partners to guarantee timely and accurate shipment data for our customers.
Team Leadership
Manage and mentor a diverse, multinational logistics team to foster a collaborative and high-performance culture.
Develop and implement training programs to enhance team capabilities and knowledge in best practices.
Data Integrity and Analysis
Ensure accuracy and integrity of logistics data by implementing effective data management processes and systems.
Analyze logistics data and performance metrics to identify areas for improvement and drive continuous enhancement initiatives.
Cross-Functional Collaboration
Work closely with internal teams (such as Sales, Procurement, IT, Client Operations, and Warehouse Operations) to ensure seamless operations and provide timely updates on shipment statuses.
Collaborate with external distributors and partners to align logistics processes and address potential challenges proactively.
Work with Client Applications to review data flows from vendors and help prioritize data feeds from vendors.
Customer Satisfaction
Monitor shipment timelines and accuracy, ensuring customers receive timely updates and information regarding their shipments.
Act as a point of escalation for shipment related customer inquiries or issues and resolve them efficiently.
Qualifications
Bachelor’s degree in Supply Chain Management, Logistics, Business Administration, or a related field (preferred).
Minimum of [7] years of experience in logistics management, preferably in an IT or technology-focused environment.
Strong understanding of global logistics processes, customs regulations, and supply chain strategies.
Proven experience managing a multinational team and collaborating with diverse stakeholders.
Excellent analytical skills with a focus on data integrity and performance improvement.
Exceptional communication and interpersonal skills, with a customer-centric mindset.
Proficiency in logistics software and tools; experience with Salesforce is a plus.
Skills
Customs RegulationsData AnalysisData Integrity ProcessesLogistics Management SystemsLogistics SoftwarePerformance MetricsSalesforceSupply Chain Strategies
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