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Manager - Operational Readiness

RiyadhOn-site

AI Summary

Manager responsible for planning and driving operational readiness initiatives for new and existing projects, ensuring readiness, training, and KPI tracking to support successful launches and guest experiences.

About this role

Join Qiddiya Investment Company as a Manager - Operational Readiness and play a vital role in shaping the operational success of our groundbreaking projects. This position requires a professional who is adept at steering operational readiness initiatives, implementing best practices, and ensuring our exciting entertainment and leisure offerings are primed for launch. You will work collaboratively with a diverse team to create unforgettable experiences for our guests.

Key Responsibilities

  • Develop and execute operational readiness plans for new and existing projects, ensuring alignment with Qiddiya’s strategic objectives.
  • Engage with cross-functional teams to identify operational requirements and support successful project delivery.
  • Conduct readiness assessments to evaluate operational capacity and identify potential gaps, recommending solutions for improvement.
  • Lead the design and implementation of training programs to prepare teams for optimal operational performance.
  • Establish and track key performance indicators (KPIs) to measure operational readiness and post-launch performance.
  • Proactively identify risks to operation and develop mitigation strategies to ensure seamless project execution.
  • Promote a culture of guest-centric service by ensuring operational strategies enhance guest experiences.

Requirements

· Bachelor's degree in Business Administration, Operations Management, or a related field,

· 5+ years of experience in operational management, preferably in the entertainment, hospitality, or project management sectors.

Benefits

Comprehensive benefits package

Skills

Capacity PlanningChange ManagementCross-Functional CollaborationGovernanceGuest Experience OptimizationKPI DevelopmentLaunch ReadinessOperational ReadinessOperational Risk AssessmentPerformance MeasurementProcess ImprovementProject ManagementQuality AssuranceRisk MitigationStakeholder EngagementTraining Program DesignVendor Coordination

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