Posted 2 months ago

Manager, QA & Compliance

BaltimoreOn-siteFull-time

AI Summary

Manages QA and regulatory compliance for Alertus products, driving quality control, audits, certifications, and SDLC alignment to safety standards across the organization.

About this role

Company Description

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

Job Description

Our Product Development team is seeking a Manager, QA & Compliance to lead our efforts in maintaining product certifications and regulatory compliance, while also taking charge of pinpointing and resolving potential quality concerns in our deployed products. This role reports to our VP, Product Development, and will play a crucial role in ensuring our life-saving solutions meet the highest quality standards and comply with all relevant regulations.

The ideal candidate is detail oriented and has a strong background in quality assurance and compliance management, with the ability to effectively collaborate with cross-functional teams.

A Day in the Life:

Lead and manage all quality assurance (QA) and compliance initiatives, ensuring adherence to industry standards and regulatory requirements.

Develop, implement, and maintain quality control policies, procedures, and best practices to ensure compliance with federal, state, and industry regulations.

Oversee internal and external audits, assessments, and certification processes to maintain compliance with applicable frameworks.

Oversee the process of obtaining and maintaining product certifications from relevant regulatory agencies and industry standard organizations.

Support the development and enforcement of secure software development lifecycle (SDLC) processes in alignment with compliance standards

Monitor changes in regulations and standards to ensure ongoing compliance with all applicable requirements

Coordinate and manage internal and external audits to assess compliance with regulatory requirements and quality standards

Collaborate with cross-functional teams to integrate compliance and security controls into product development and operational processes

Drive continuous improvement initiatives to enhance quality, efficiency, and compliance across the organization

Identify and assess potential quality and compliance risks and develop strategies to mitigate these risks

Oversee every aspect of quality in our products and operations with full organizational authority in every dimension of QA

Develop and deliver compliance training programs to educate staff on regulatory requirements, security best practices, and quality assurance methodologies

Manage global regulatory compliance, testing, and accreditation management

Collect and review data from fielded products. Work closely with the Product Development team members to investigate potential product issues.

Other duties as assigned

Required Skills & Abilities:

In-depth knowledge of relevant industry standards and regulations

Experience collecting and investigating customer data for potential issues

Ability to organize data to look for long term product trends

Experience with Salesforce CRM or similar tool suite

Excellent problem-solving skills and attention to detail

Strong verbal and written communication skills

Ability to travel on occasion

Desired Skills:

Some experience with companies designing electronic products and systems

Experience holding a previous position on a quality team and/or familiarity with regulatory standards

Experience with the application, documentation, and testing of administrative, technical, and physical security controls

Experience leading small teams

Education & Experience:

Bachelor’s degree in a Technology field or equivalent experience

5+ years of experience in quality assurance, compliance management, or regulatory affairs, preferably in a technology or manufacturing industry.

Experience with the UL/CE Certification processes; knowledge of those associated with Emergency Management a plus

Security+, CSSP, or CISSP certification

Alertus Career Advantages:

Unlimited Paid Time Off

Paid Holidays

401(k) Retirement Plan

Medical, Dental, and Vision Plans

Short-term Disability, Accident, Hospital, and Cancer Insurance

Live Near Your Work Homebuying Incentive Program

Employee Referral Bonuses

Flex Scheduling

Skills

AuditingData AnalysisInternal And External CertificationProcess ImprovementProduct CertificationsQuality AssuranceQuality Management SystemsQuality MetricsRegulatory AffairsRegulatory ComplianceRegulatory Standards (UL/CE, Etc.)Risk AssessmentSalesforce Or CRM ToolingSDLCSecurity Controls