Posted 1 month ago
Medical Receptionist
South Africa, ZARemote
AI Summary
Job OverviewWe are seeking a motivated and empathetic Medical Receptionist to manage patient bookings and medical administration for a remote-first healthcare practice.Key ResponsibilitiesSchedule, confirm, and manage patient appointments via phone and online booking systemsHandle patient enquiries via phone, email, and messaging platformsCapture and update patient records accurately in the practice management systemProcess medical aid authorisations and claims administrationLiaise with healthca
About this role
Job Overview
We are seeking a motivated and empathetic Medical Receptionist to manage patient bookings and medical administration for a remote-first healthcare practice.
Key Responsibilities
- Schedule, confirm, and manage patient appointments via phone and online booking systems
- Handle patient enquiries via phone, email, and messaging platforms
- Capture and update patient records accurately in the practice management system
- Process medical aid authorisations and claims administration
- Liaise with healthcare providers, specialists, and medical aids on behalf of patients
- Manage virtual waiting room coordination and patient intake forms
- Ensure patient confidentiality and compliance with POPIA and healthcare regulations
Qualifications and Experience
- 1+ year of experience in medical reception or healthcare administration
- Familiarity with medical aid schemes and authorisation processes
- Proficiency in practice management software (GoodX, Elixir, or similar) is advantageous
- Excellent communication skills with a warm and professional manner
- Strong organisational skills for managing high volumes of bookings
- Discreet and trustworthy when handling sensitive patient information
- Reliable home office setup with stable internet connection
- Matric certificate required; medical admin qualification preferred
Salary: R16,000/month | 100% Remote