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Trustly

Posted 3 months ago

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Merchant KYC Analyst

Lisbon, Portugal (EU)On-siteFull-time

AI Summary

Merchant KYC Analyst conducts customer due diligence for new corporate clients and ongoing monitoring for existing ones, coordinating with Sales, Compliance and Legal to ensure regulatory and internal policy adherence.

About this role

WHO WE ARE
At Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide.

Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like.

Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays.

ABOUT THE TEAM
The main purpose of the Merchant KYC team is to conduct customer due diligence processes (CDD) and risk assessment of prospective merchants delivered by the Sales team and to conduct recurring follow-up CDD on existing clients (corporate/institutional) and partners. The team is part of the larger Financial Crime Operations team, which consists of AML operations, transaction screening, monitoring and reporting (SAR). 

ABOUT THE ROLE
Due to our rapid growth and commitment to excellent internal service, we're hiring a Merchant KYC Analyst. In this role, you will be primarily responsible for conducting customer due diligence (CDD) for new corporate clients and managing ongoing CDD and monitoring for existing ones in accordance with Trustly's Global Risk Assessment. You'll dive deep to understand the prospect's line of business and purpose of business relationship with Trustly, regulatory/licensing requirements, flow of funds, and their organisational structure. This role involves close teamwork with our Sales, Tech, Compliance, and Legal departments, and you'll report directly to the KYC Manager.

What you’ll do

  • Ensure that the CDD documentation submitted is accurate and complete
  • Conduct investigations using internal and external sources to independently verify submitted CDD documentation or complete missing pieces (where applicable)
  • Communicate with Sales department and sometimes with the prospective merchant directly to clarify or acquire missing information
  • Perform sanctions and PEP screening using internal tools
  • Conduct enhanced due diligence using internal and external sources
  • Perform adverse media research
  • Compile and maintain customer profiles, document key findings and rationale
  • Conduct follow up CDD & monitoring routines on existing corporate clients and partners
  • Deal with ad-hoc matters related to existing client base (transfers of agreements, regulatory & licensing affairs, group agreements and etc.) involving Legal and Compliance teams where necessary.
  • Keep all relevant internal records up-to-date
  • Maintain customer profiles, document key findings and rationale behind decisions.
  • Escalate findings internally when necessary and take part in further discussions with internal or external stakeholders.
  • Perform monitoring routines on customers’ online presence.
  • Conduct risk-based follow-up CDD whenever necessary

    • Who you are

  • 2+ years of corporate and institutional customer due diligence, underwriting or onboarding experience in the regulated environment, corporate banking, financial services or Fintech
  • Knowledge within the gaming and Financial Service environment is considered an advantage
  • Knowledge of EU regulatory landscape
  • Critical/analytical thinking; ability to prioritize and differentiate between what is a distraction and what really matters
  • Ability to work under pressure in a rapidly changing, high-growth environment
  • Ability to make a rational decision considering relevant risks and take responsibility for such decisions
  • Highest ethical standards
  • Ability to work independently under minimal supervision when necessary
  • Attention to detail, natural curiosity and desire to drill down to the root of the matter
  • Highly organized and cooperative skills
  • Superb verbal and written command of the English language
  • Knowledge of SQL considered an advantage

    • Skills

    Adverse Media ResearchAML OperationsCase ManagementCDDCustomer Due DiligenceData VerificationDocumentationEnhanced Due DiligenceFinancial-crimeKYCMonitoringPEP ScreeningRegulatory ComplianceRisk AssessmentSanctions ScreeningSQL

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