Midlands Rail Hub Service Development Manager

Key Responsibilities

• Act as WMT's lead contact for all MRH Programme-related activities.
• Represent WMT at programme meetings and coordinate business input across stakeholders.
• Develop depot and stabling strategies to support current and future operations.
• Assess operational, maintenance, safety and commercial impacts of infrastructure proposals.
• Identify and manage risks, ensuring appropriate mitigations are in place.
• Support operational readiness, including training, staffing and maintenance requirements.
• Build strong relationships with internal and external stakeholders to support successful programme delivery.
• Provide updates and briefings on programme developments and impacts.
• Identify opportunities to improve operational performance, customer experience and business outcomes.

Skills, Knowledge & Expertise

• Strong stakeholder management and relationship-building skills.
• Excellent communication, influencing abilities.
• Strong analytical and problem-solving capability.
• Ability to manage competing priorities and make informed decisions.
• Collaborative approach with the confidence to challenge constructively.
• Strategic thinking and a continuous improvement mindset
• Knowledge of railway operations and infrastructure impacts.
• Experience working within complex programmes, projects or operational environments.
• Understanding of operational, maintenance, safety and commercial considerations.
• Understanding of depot, stabling or operational planning.
• Ability to use data and operational insight to inform decisions.
• Experience assessing risks and supporting business change is desirable.

Benefits

• A defined benefit pension from day 1 – one of the best in the UK.
• Free travel on all London Northwestern and West Midlands Railway services for you, your spouse/partner, and dependents.
• 75% off all other train operating companies for you, your spouse/partner, and dependents.
• 8 Friends and Family Day passes to gift per annum on our network.
• A 24/7 Virtual GP service for you and your household.
• Our Employee Assistance Programme (EAP)- A confidential employee benefit that supports you with personal or work-related issues affecting your home life, work life, health, or wellbeing
• Our cycle to work scheme with Evans Cycles.
• A retail discount portal- offering savings, discounts and cashback at over 800 retailers and restaurants.