[MY] Customer Service Executive

Gogoprint, Asia Pacific’s leading online printing company, is looking for a Customer Service Executive to support and provide quality services to customers. You are going to join the customer service team which ensures the customers have a smooth journey with us.

This includes:

• Answering customers through emails, Whatsapp, Facebook and tickets on a daily basis

• Supporting 2 countries: Malaysia and Singapore

• Passing leads to the sales team when a customer is ordering a lot or asking for a custom job

• Collaborating with other departments regarding complaints through our complaints dashboard that will have to be correctly completed to ensure a smooth understanding of the issue for the other departments

• Identifying and relaying recurrent issues to find a long-term solution and avoid those issues to happen again

What we offer:

• Hybrid work (WFH & office).

• Join a fast-growing e-commerce team with global mindset

• Close management collaboration

• Casual, skilled, ambitious work culture.

• Central MRT Semantan office

Requirements

• Fresh graduates are welcomed to apply

• Bachelor degree in any field

• Knowledge of customer service principles and practices

• 100% customer oriented while following our processes

• Excellent command of spoken and written English

• Mandarin is highly preferred

• Good problem solving skills and organized

• Result oriented, self-motivated and good people management skills

• Ability to work under pressure

• Patient and up for an adventure

• Able to work independently with little guidance asap

• Knowledge of Zendesk and Magento would be a plus

Language:

• Mandarin (Preferred)

• Bahasa (Preferred)

• English (Preferred)