Posted 3 months ago

Mystery Shopper

AmsterdamHybridPart-time

AI Summary

Mystery Shopper role evaluated for dining experiences; observes service quality, staff behavior, and guest satisfaction during restaurant visits and submits a detailed evaluation report.

About this role

Project Overview

We are looking for Mystery Shoppers to evaluate the dining experience at selected restaurants. The aim is to assess service quality, staff knowledge, and overall guest satisfaction.

Key Responsibilities

Visit the restaurant and dine with at least one additional person.

Order a full meal including:

Drinks
Starters
Main courses
Dessert
Starters, drinks, and desserts may be shared or ordered individually.
Choose different meals and drinks to allow staff the opportunity to suggest additional items before being asked.
Mention a pretend allergy during the visit and observe how staff respond.
Make an additional purchase at the bar during the visit.
Observe staff interactions, service timing, and overall guest experience.
Take photos where appropriate and keep all receipts.