Network Operations Centre (NOC) Operator

As a NOC Operator, you are responsible for ensuring the reliable, safe, and efficient operation of Milence charging hubs across Europe. From our Network Operations Centre, you monitor network performance, manage incidents, and act quickly to minimise downtime and disruption for our customers.

Reporting to the Network Operations Lead, this hands‑on role is suited to someone who thrives in an international environment, takes full ownership of incidents until resolved, and continuously works to improve reliability of our charging hubs.

This role is based out of our Arnhem office 5 days per week.

What you will do

• Monitor the performance, reliability, and availability of Milence charging hubs across Europe

• Detect, analyse, and follow up on automatically generated incidents

• Act as second‑line support, handling escalations from the 1st‑line customer support centre

• You will ensure that all systems run reliably by planning and coordinating preventative maintenance

• Coordinate and plan preventive maintenance to reduce incidents and avoid downtime

• Proactively communicate with customers and internal teams when issues arise

• Support continuous improvements by identifying opportunities for process optimisation and automation

• Ensure safety, emergency, and compliance procedures are followed during incidents and maintenance

• Monitor network and system performance and help identify potential security risks

Requirements

Who are we looking for

• You have an educational background in a technical field or equivalent hands‑on experience

• You are experienced in a technical customer operations or network operations environment, preferably across multiple sites or regions

• You have strong technical aptitude and experience working with monitoring and operational tools

• You have an interest or experience in EV infrastructure, physical assets, and second‑line technical support

• You have the ability to analyse issues, troubleshoot effectively, and find solutions under pressure

• You have strong customer focus and clear communication skills

• You are fluent in English; an additional European language (German or French) is a plus

• You are comfortable using digital and AI‑supported tools to improve efficiency, quality, and decision‑making, while applying sound judgment and maintaining ownership of outcomes.

What we offer

• The opportunity to join us at a unique scaling phase of a company with a real purpose, high aspirations, and strong team spirit.

• Company annual incentive bonus

• Unlimited holidays

• A one-time budget to set up your home office.

• A monthly phone allowance.

• 12-month fixed term employee contract

Ready to Charge the Future?

At Milence, we value diversity and encourage applications from candidates of all backgrounds and nationalities. Compliance with local employment laws and non-discrimination policies is a priority for us.

Come charge the future and apply now! Please submit your CV in English.