NICE AI, Senior Consultant

The NICE AI Senior Consultant is responsible for the development, testing, and delivery of AI-driven contact center solutions within the NICE CXone ecosystem.

This is a hands-on technical role focused on implementing and enhancing AI platforms such as NICE Proactive AI Agent, Omilia, and Cognigy within enterprise CCaaS environments. The consultant will work closely with cross-functional teams to design, build, test, and support scalable AI-enabled contact center solutions.

• Design, develop, and implement NICE Proactive AI Agent solutions

• Implement AI platforms such as Omilia and Cognigy

• Develop enhancements and features within the NICE CXone environment

• Code, test, and deliver high-quality software solutions

• Perform unit testing, code reviews, and defect resolution during QA cycles

• Support production environments and troubleshoot issues

• Collaborate with project managers, system analysts, and development teams

• Participate in client meetings, demos, and technical discussions

• Contribute to future product enhancements and innovation initiatives

• Deliver projects within scope, timelines, and quality standards

• Strong hands-on experience with NICE CXone

• Experience with NICE CXone Studio (preferred)

• Knowledge of Contact Center as a Service (CCaaS) platforms

• Experience with IVR/ACD, VoIP, Email, SMS, and Chat systems

• Proficiency in one or more of the following:

C# / ASP.NET

JavaScript

Python / Java / C++ (preferred)

• Experience developing real-time systems

• Understanding of enterprise-level CCaaS architecture

• Network infrastructure knowledge

• Strong problem-solving and analytical skills

• Ability to work in a fast-paced environment

• High ownership and accountability

• Strong communication skills

• Excellent customer-facing presentation skills

• Ability to develop solution pitches and demo experiences

• Exercises autonomy in determining objectives and engagement approaches

• Collaborates effectively within cross-functional teams

• Manage multiple development tasks simultaneously

• Deliver projects on time and within quality expectations

• Support continuous improvement and innovation initiatives

• NICE CXone & CXone Studio

• NICE Proactive AI Agent

• Omilia

• Cognigy

• ASP.NET (C#, VS.Net, XML, Web Services)

• JavaScript

• IVR / ACD / VoIP technologies

• Email, SMS, Chat integrations

• Real-time system development

• Bachelor’s degree in Computer Science, IT, or Engineering (preferred)

• 3+ years of experience in CCaaS and/or Unified Communications environments

• 3+ years of software development experience (JavaScript, Python, Java, C++, C#)

• 3–4 years of ASP.NET development experience

• 3–4 years of JavaScript experience

• Experience with enterprise-level CCaaS architectures

• Strong team player with ability to thrive in dynamic environments