Norwegian Speaking Customer Support for Logistics Department in Athens, Greece

Mercier Consultancy is excited to announce a vacancy for a Norwegian Speaking Customer Support Representative in our Logistics Department based in Athens, Greece! In this important role, you will provide exceptional support to our Norwegian-speaking clients, helping them with inquiries related to our logistics services. Your fluency in Norwegian will enable you to effectively assist customers and address their needs in a timely manner.

This position is ideal for individuals who are passionate about customer service and thrive in a collaborative environment. Join our dedicated team and make a significant impact on the logistics experience of our clients!

Responsibilities

• Provide customer support in Norwegian via phone, email, and chat
• Assist clients with inquiries regarding logistics services, shipments, and delivery options
• Document customer interactions and solutions accurately in our CRM system
• Collaborate with the logistics team to resolve client issues efficiently
• Offer detailed information on our services and logistics processes
• Gather and relay feedback from clients to help improve our offerings
• Engage in ongoing training to stay updated on our logistics services and changes in the industry

Requirements

• Fluency in Norwegian and English, both written and verbal
• Experience in customer support, particularly in the logistics or transportation sector
• Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• A proactive approach to ensuring high levels of customer satisfaction
• Ability to multitask and manage inquiries in a fast-paced environment
• Familiarity with customer support tools and technology

Benefits

• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...