NRS Customer Support Rep

GuatemalaOn-siteFull-time

AI Summary

The role provides tier-1 technical and customer support for NRS services, diagnosing software/hardware issues and guiding retailers and store staff to resolution.

About this role

Our National Retail Solutions Tech Support Team receives inbound calls to troubleshoot technical issues, provide resolution to any software or hardware problem related to the NRS provided services/ devices. The main support is focused to retailers, distributors and store owners and merchants who encounter technical difficulties with their system and/ or equipment.

What we need:

High School Diploma

85% of English Proficiency

Software and Hardware knowledge

Previous experience in tech support, desktop support, or a similar role.

Customer Service and Tech Support Experience (Must)

Excellent communication skills (written and spoken)

Patient, helpful, empathetic, good listener & professional

Attention to detail and good problem-solving skills.

Experience with remote desktop applications and help desk software. (Desired)

Goals and people oriented

What we offer:

Competitive salary

Bonuses

A great and positive workplace environment

Parking Subsidy

Life and Medical Insurance

Benefits and Discounts

Growth opportunities

Benefits by law (Bono 14, Aguinaldo, IGSS, IRTRA, Vacations)

Skills

Customer SupportEnglish ProficiencyHelp Desk SoftwareRemote DesktopTechnical DocumentationTicketing SystemsTroubleshooting HardwareTroubleshooting Software

NRS Customer Support Rep

About this role

What we need:

What we offer:

Skills

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