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Posted 69 months ago

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NRS Pay Support

GuatemalaOn-siteFull-time

AI Summary

National Retail Solutions Pay Support role focusing on assisting customers, processing applications, and coordinating with multiple departments to resolve banking questions and ensure merchant satisfaction.

About this role

Our National Retail Solutions Pay Support representatives provide support to our customers and process CC applications, they solve and address banking questions and provide general follow up to the applications submitted by the potential clients.

What we need:

  • Provide Support to potential clients.
  • Stay up to date with systems and products information, changes, and updates in the market.
  • Support sales organization, retailers and NRS product line.
  • Address and answer banking questions
  • Other duties as necessary to support merchants and customers to ensure satisfaction and continued relationship.
  • Follow standard processes and procedures.
  • Understand the value of our products and the needs of our retailers and their profiles inside and out
  • Ability to create strong connections and relations with their retailers and costumers (distributors and store owners)
  • Coordinate with multiple departments related to the systems such as Tech Support if needed
  • Ability to keep internal reports up to date (if needed)
  • Technical Support background

    • What we offer:

  • High School Diploma
  • 85% of English Proficiency
  • Microsoft Software proficiency
  • Customer Service Experience
  • Previous experience in ticketing, inquiries or tracking systems
  • Excellent communication skills (written and spoken)
  • Job stability (at previous jobs)
  • Problem – solving skills and the ability to think under pressure.
  • Patient, helpful, empathetic, good listener & professional
  • Attention to details
  • Goals and people oriented

    • Skills

    Active ListeningBusiness CorrespondenceCommunicationCustomer ServiceData EntryEmpathyEnglish ProficiencyFinancial Services KnowledgeMicrosoft OfficeMultitaskingProblem SolvingProduct KnowledgeReportingTeam CoordinationTicketing SystemTime Management

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