Office Manager

Sophos is a cybersecurity leader defending 600,000 organizations globally with an AI-driven platform and expert-led services. Sophos meets organizations wherever they are in their security maturity and grows with them to defeat cyberattacks. Its solutions combine machine learning, automation, and real-time threat intelligence with frontline human expertise from Sophos X-Ops to deliver advanced, 24/7 threat monitoring, detection, and response.

Sophos offers industry-leading managed detection and response (MDR) alongside a comprehensive portfolio of cybersecurity technologies — including endpoint, network, email, and cloud security, extended detection and response (XDR), identity threat detection and response (ITDR), and next-gen SIEM. Together with expert advisory services, these capabilities help organizations proactively reduce risk and respond faster, with the visibility and scalability needed to stay ahead of evolving threats.

Sophos goes to market with a global partner ecosystem, including Managed Service Providers (MSPs), Managed Security Service Providers (MSSPs), resellers and distributors, marketplace integrations, and cyber risk partners, giving organizations the flexibility to choose trusted relationships when securing their business. Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com.

Sophos is seeking a dedicated and experienced Office Manager to join our Global Workplace Solutions (GWS) team, based in Dallas, Texas. This position is responsible for supporting the effective operation of our local office by managing services, equipment, space, and workplace processes that contribute to a safe, efficient, and engaging environment for employees.

This hands-on, multi-disciplinary role includes oversight of office operations, vendor coordination, health and safety practices, and business continuity support. The role is customer-facing and requires strong communication, organization, and service delivery skills.

As the primary contact for all office-related matters in Dallas, you will work closely with internal teams and external service providers to ensure the workplace aligns with employee needs and company standards. You will focus on optimizing office operations, enhancing the employee experience, and contributing to operational efficiency and cost control.

• Oversee daily site operations and workplace experience for employees.
• Maintain the cleanliness, organization, and general upkeep of the office, including shared spaces such as kitchens, refrigerators, and conference rooms.
• Manage recurring office services and supplier relationships, including snack deliveries, plant maintenance, shredding services, office supplies, printing materials, and shipment coordination.
• Collect, scan and route mail to the appropriate department.
• Communicate with building management and workplace service providers regarding access, maintenance issues, and other facility-related requests.
• Support employee onboarding and offboarding by coordinating items such as building access, Wi-Fi credentials, parking setup, email distribution lists, and termination notifications.
• Process administrative and operational requests, including purchase orders, invoice approvals, budget tracking, and cost center coordination for office-related expenses.
• Assist with regular month-end meetings by coordinating catering, preparing meeting rooms, and ensuring room setups are ready in advance.
• Coordinate with building management for shared systems, fire safety drills, and compliance matters affecting the broader facility.
• Monitor and manage performance of planned preventative maintenance (PPM) and reactive work for systems within our space
• Maintain documentation to support compliance with OSHA, fire code, and local municipal requirements.
• Coordinate employee moves, furniture changes, and space utilization reviews.
• Maintain emergency response protocols and participate in site-level incident response.
• Keep the internal GWS Hub and facilities-related materials current and relevant for local staff.
• Support environmental, health, and safety (EHS) initiatives in coordination with internal stakeholders.
• Provide cross-functional support for sales, marketing, office logistics, and administrative projects as needed
• Administer facility-related purchase orders, vendor invoices, and cost tracking.
• Ensure spend aligns with budget expectations and highlight variances or cost-saving opportunities.
• Work with leadership to contribute to the Dallas budget planning process.
• Participate in supplier selection, contract renewals, and supplier performance reviews.
People Responsibilities
• Foster strong working relationships with internal teams, service partners, and building management.
• Act as the primary point of contact for Dallas workplace-related questions or issues.
• Champion a responsive and customer-focused culture.
• Contribute to internal communications and change management for workplace updates or disruptions.
• Participate in periodic regional reporting and team alignment meetings.

• First Aid training (e.g., First Aid/CPR) required or willingness to obtain.
• Facilities certification (e.g., BOMI, IFMA, FMA) is an asset.
• Familiarity with applicable Texas building codes and local city permitting requirements.
• 3–5 years of experience in facilities or workplace operations within a corporate or commercial office setting.
• Proficient in Microsoft Office (Outlook, Excel, Word, Teams).
• Ability to work independently while collaborating effectively across teams
• Excellent written and verbal communication skills, with the ability to work effectively with employees, vendors, and external service providers.
• Strong vendor management skills across both hard and soft services.
• Demonstrated ability to manage projects, service contracts, and day-to-day workplace operations.
• Excellent communication and organizational skills with attention to detail.
• Comfortable working independently, managing multiple priorities, and responding to facility-related escalations.