Office Manager (LTA)

About the role

At DESRI, our culture is grounded in rigorous analytics and thoughtful risk-taking, with a strong emphasis on creativity, intellectual curiosity, and continuous improvement. We operate with lean teams that prioritize efficiency and minimize unnecessary bureaucracy, enabling individuals to take ownership and move quickly. We value open, constructive dialogue and believe it leads to better outcomes. Above all, we are driven to go the extra mile and support one another, fostering a collaborative environment built on accountability, integrity, and care.

DESRI is seeking a highly organized, proactive, and hospitality-minded Office Manager to oversee the day-to-day operations of our New York headquarters. This individual will serve as the face of the office and play a critical role in creating an exceptional office experience for employees, candidates, clients, visitors, and vendors.

The ideal candidate is a professional with experience in office operations. They are highly responsive, reliable, service-oriented, detail-focused, and take pride in anticipating needs before they arise.

Success in this role is measured not simply by completing tasks, but by ensuring the office operates seamlessly, employees are supported, visitors feel welcomed, and issues are addressed proactively. It also requires flexibility and a willingness to adapt to a dynamic work environment and take on new tasks as priorities evolve.

What you'll do

Workplace & Office Operations

• Provide consistent in-office coverage and proactively address workplace, facilities, and employee support needs throughout the day.

• Serve as the primary in-office resource and first point of contact for employees, visitors, clients, candidates, and vendors.

• Ensure the officeremainsorganized, fully operational, well-stocked, and guest-readyat all times.

• Anticipate office, facilities, and employee needs before they become urgent, taking proactive action to ensure the workplace runs smoothly and efficiently.

• Proactivelymonitorinventory levels and replenish office, pantry, kitchen, conference room,and workplace supplies before they run low.

• Maintain a clean, organized, and guest-ready kitchen andpantry environmentthroughout the day, including light tidying, organization, and upkeep as needed.

• Conduct regular walkthroughs ofcommon areas, conference rooms, kitchens, and workplace spaces to proactivelyidentifyand resolve issues before theyimpactthe employee or visitor experience.

• Own mail, deliveries, shipments, office equipment, storage, and day-to-day workplacelogistics.

• Maintain office operating procedures, workplace documentation,inventories, andoperational checklists.

Reception & Guest Experience

• Manage reception responsibilities and create a warm, professional, white-glove experience for all visitors.

• Coordinate guest arrivals, building access, visitor registration, badges, and meetinglogistics.

• Greet andassistemployees, visitors, and guests, ensuring a welcoming, professional, and high-quality experience.

• Manage conference rooms, room setup, technology readiness, and meeting supportincluding catering.

• Answer anddirect incoming calls andassistwith general inquiries.

Meetings, Events & Hospitality

• Coordinate internal and external meetings, recruiting events, employee gatherings, andspecial events.

• Manage catering orders, room setup, eventlogistics, and post-event cleanup.

• Check meeting calendar daily andanticipatemeetingandeventneedsto ensure a seamless experience for attendees.

• Partner with Human Capital,BusinessOperationsandtheExecutive Assistanceteamto support onboarding, intern programming, employee engagement activities, and workplace events.

• Assistwith wellness initiatives, celebrations, and other employee experience programs.

Vendor & Facilities Coordination

• Serve as the primary point of contact for building management and workplace vendors.

• Coordinate relationships with office suppliers, cleaning services, pantry vendors, shipping providers, and other workplace partners.

• Track vendor performance, resolve service issues, and escalate concerns as needed.

• Coordinatefacilitiesrequests, maintenance issues, repairs, and office improvement projects.

• Assistwith invoice processing, expense tracking, and workplace-related budgets.

• Manage inventoryand proactivelykeep the storage room organized.

Administrative & Operational Support

• Provide administrative and operational support to Executive Assistance, Business Operations, and leadership teams as needed.

• Assistwith onboardinglogistics, workspace setup, document execution, office moves, and special projects.