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Cin7

Posted 2 days ago

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Onboarding Specialist

AucklandHybridFull-time

AI Summary

An Onboarding Specialist manages new customer implementations for Cin7’s inventory management software, coordinating scoping, integration, training, and support to ensure successful onboarding and customer success.

About this role

NZ Hi-Tech Company of the Year 2023, Cin7 is a fast-growing global software company that provides solutions for modern-day product sellers. We help these sellers keep track of their inventory at scale, and help them sell their products across multiple sales channels around the world.
Cin7 is expanding very quickly with a mission to become the leading Inventory Management Software brand in the world, and we are looking for a motivated and driven individual to join the team.

How you'll make an impact:

As an Onboarding Specialist at Cin7, you’ll provide unparalleled service to our customers who have purchased the Cin7 solution to get it up and running and onboard them as a customer. You’ll empower them to streamline their businesses by managing all aspects of the software implementation process including scoping, timeframes, quality assurance, training, liaising with stakeholders, integrating the solution into their infrastructure and workflow and process mapping for efficient usage of the product. This role will help achieve our goal to provide outstanding Professional Service to our customers.

What You'll Do:

  • Manage the customer onboarding process by providing unparalleled service to customers who have purchased the Cin7 solution and coordinate the implementation process
  • Create scoping documents and plans to ensure project delivery and solution integration happen in a timely fashion.
  • Develop trusted customer relationships through professional, reliable and authentic interactions.
  • Assist with efficient data transfer, while providing best possible workarounds and practical solutions for the customer’s process
  • Deliver effective training to customers via the Cin7 help site, videos or booked meetings.
  • Guide clients through installation of additional software or applications to assist with integration of the purchased product.
  • Provide support and guidance to customers for resolutions of technical issues encountered during the implementation and onboarding process, taking pride in an expedited response to inquiries.
  • Test efficacy of the implementation process against performance objectives for the purchased solution.
  • Create and update technical documentation for the company’s self-service knowledge base.
  • Work with the development team on client functionality or software change requests, and coordinate implementation.
  • Meet the KPIs set by the department lead/manager and any other requirements as needed.

    • What You'll Bring:

  • Customer handling and Project Coordination experience, and the ability to manage 10+ small-medium sized onboarding projects at any given time.
  • Outstanding communication and conflict resolution skills
  • A professional reliable disposition, with the ability to deliver a high standard of customer service; comfortable working independently.
  • A customer service champion mentality with a love for seeing your customers thrive
  • Self motivation, strong organization skills and the ability to be proactive in progressing multiple onboarding projects in parallel
  • A passion for always bringing your best to any task.
  • Technical skills to solve problems and implement changes.
  • Experience in supply chain, back-end retail or wholesale operations, warehouse or inventory management systems, shipping, 3PL, etc.
  • Knowledge of SQL, HTML and CSS

    • Why work for us?

  • Hybrid Working Environment - 3 days work from home per week
  • Option to work 30 days every six months fully remote from anywhere in the world
  • Celebrate your birthday with a paid day off
  • A Global Wellness Day celebrated companywide, providing you a dedicated holiday to focus on your own wellbeing.
  • Fully paid health insurance
  • Monthly Social Fridays drinks and food on us
  • Discounted gym membership as well as discounts at some local eateries etc
  • Recruitment referral bonus
  • Relaxed dress code
  • Modern office in Grafton complete with pool table, table tennis, PS5, Coffee machines etc

    • Skills

    Back-end RetailCSSCustomer OnboardingData TransferHTMLInventory Management SystemsProject CoordinationSQLSupply ChainWarehouse Operations

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