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Luxury Presence

Posted 21 months ago

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Onboarding Specialist

AustinOn-siteFull-time

AI Summary

Onboarding Specialist guides clients through the setup and design of luxury real estate websites, acting as the primary contact, project manager, and brand ambassador during the first 4-8 weeks.

About this role

Luxury Presence is building the AI growth platform for real estate. Backed by Bessemer Venture Partners and other top investors, we're a Series C company on track to hit $100M in annual recurring revenue in the next six months. More than 90,000 real estate professionals, including over 30% of the WSJ Real Trends top 100 agents in the United States, use us to run and grow their business.

We’re looking for an entry-level Onboarding Specialist to join our growing Client Success team. Do you love high-end, luxury real estate? Do you find fulfillment in helping others? Are you hyper-organized and project-oriented? Are you eager to hit the ground running? If so, we’d love to speak with you!
As an Onboarding Specialist, your role is to guide the build out and design of award-winning websites for the world’s top luxury real estate agents. You’ll immediately bond and build a relationship with your client, understanding their business, brand, and vision and translating it into actionable steps for our internal teams. As the primary point of contact, you are both a brand ambassador for Luxury Presence and a project manager who will guide clients through their first 4-8 weeks with Luxury Presence. You’ll quickly master our product, processes and tools in order to deliver an amazingly beautiful website product while delivering a white-glove treatment all the way through.
Is this you?

You’re good at:

  • Understanding what amazing design looks like and articulating the details to clients
  • Anticipating and understanding client vision, translating them into actionable next steps
  • Communicating with clients, particularly in explaining order of operations, technical complexities and setting expectations
  • Identifying problems and proposing solutions
  • Using software and tools to help yourself, team and clients stay organized and on schedule
  • Interpreting, guiding, and executing client’s vision
  • Maintaining an amazingly high bar for website quality and design; you love the details and won’t compromise

    • You have:

  • 0-2 years experience in software implementation, media agency campaign execution, or creative operations for a design company
  • Previous success interning or working in fast-pace, high-volume environments
  • Coordinated client calls, meetings, and projects
  • Experience serving clients and attending to their needs
  • Enthusiasm, competitive spirit, friendly and sunny disposition
  • Understanding of platforms like Squarespace, Shopify, WordPress is a plus
  • An interest in luxury real estate industry (a passion is a plus)

    • You crush:

  • Drawing people in with your excitement and can-do attitude
  • Feeling empowered removing roadblocks for client and team members
  • Working efficiently and know how to hit deadlines
  • Not taking yourself too seriously

    • Skills

    Brand TranslationClient OnboardingCommunication With ClientsOrganization ToolsProduct KnowledgeProject ManagementScope ManagementShopifySquarespaceTimeline PlanningWebsite Design UnderstandingWordPress

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