Onsite Level 2 Engineer

Level 2 Onsite Systems Engineer

Location: Metro Atlanta (Onsite)

Employment Type: Full-Time

Job Summary

Infinity Technology Consulting, Inc. is seeking an experienced Level 2 Onsite Systems Engineer who thrives in a customer-facing environment and takes pride in ownership of the client experience.

This role is **not entry-level **. We are looking for someone who is technically proficient, confident, and service-oriented—someone who can manage day-to-day onsite IT operations, communicate clearly with non-technical users, and proactively identify opportunities for improvement when things are running smoothly.

The ideal candidate knows how to **balance people skills with technical depth **, can stand their ground professionally, and understands when to escalate issues or pull in additional resources from upper management or senior engineers.

Your primary responsibility will be to your **assigned onsite customer **, while also supporting Infinity projects and initiatives as needed.

What Success Looks Like in This Role

• The client views you as **their trusted IT partner **, not just “the IT person”
• Issues are resolved efficiently, communicated clearly, and followed through to completion
• Downtime is used productively to uncover risks, improvements, or small projects
• You know when to troubleshoot independently—and when to escalate
• You can explain technical issues in plain language, and go deep technically when required

Required Skills & Experience

Strong working knowledge of:

*   **Microsoft 365 Administration (Primary Focus)** – Entra ID user lifecycle (onboarding/offboarding), licensing (Basic/Standard/Premium), Exchange Online, mail flow & message trace, shared mailboxes, Teams, SharePoint/OneDrive permissions, Conditional Access & MFA, Defender & security logs 
*   **Azure / Entra ID Identity & Security** – Sign-in logs, session revocation, RBAC, group-based access, incident response 
*   **Microsoft Intune / Endpoint Management** – Windows & Apple device enrollment, compliance policies, Autopilot, Apple Business Manager integration 
*   **Email Security & Filtering** – Defender for Office 365, quarantine management, SPF/DKIM/DMARC 
*   **Windows 10/11, macOS, iOS** administration 
*    Working familiarity with **Cisco/Meraki networking **, Dell/Microsoft/Apple hardware, and RMM tools

• Comfortable using remote support and RMM tools

Requirements

Onsite Support & Customer Ownership

• Serve as the primary onsite IT resource for the assigned customer
• Fully manage onsite service tickets from intake through resolution
• Communicate ticket status, expectations, and outcomes clearly to users
• Escalate issues appropriately to senior engineers, vendors, or management
• Advocate for the customer while aligning with Infinity’s standards and processes

Technical Operations

• Administer and support Microsoft 365 (primary focus) including Entra ID (Azure AD), Exchange Online, Intune, user lifecycle management, security, and compliance
• Support Azure identity and cloud services integrated with Microsoft 365
• Manage Windows 10/11 and Apple (macOS/iOS) environments through Intune and MDM platforms
• Maintain working familiarity with Cisco and Meraki networks to support user connectivity
• Use RMM and monitoring tools to proactively identify, remediate, and prevent issues
• Provide remote and onsite support as required

Proactive Improvement & Documentation

• Identify risks, inefficiencies, and opportunities for improvement
• Recommend process improvements, system enhancements, and best practices
• Create and maintain clear technical documentation for the customer environment
• Participate in ongoing projects when onsite workload allows

Communication, Reporting & Accountability

• Maintain professional, customer-friendly communication at all times
• Submit time entries and expense reports per Infinity SOPs
• Identify and communicate risks to the Service Manager and leadership
• Participate in incident reviews and knowledge-gap analysis

Teamwork & Project Support

• Follow schedules, SOPs, and ticketing workflows
• Collaborate with Service Desk, Engineering, and Management teams
• Provide occasional after-hours or weekend emergency support when needed
• Assist with onsite or remote projects as an additional resource

Professional & Personal Attributes

• Strong customer service mindset with excellent communication skills
• Able to explain technical concepts in non-technical terms
• Confident, professional, and able to advocate for yourself and the customer
• Organized, proactive, and comfortable multitasking
• Knows how to stay productive during downtime by finding value-add work
• Team-oriented and comfortable escalating issues when needed

Preferred Qualifications

• Microsoft 365 Administrator - (MS-102)
• Microsoft Certified: Endpoint Administrator Associate (MD-102)
• Microsoft 365 Fundamentals (MS-900)
• Professional IT certifications (Microsoft, ITIL, ITSM, Cisco, etc.) are a plus
• Bachelor’s degree in IT or related field preferred (or equivalent experience)

Physical & Travel Requirements

• Ability to lift up to 50 lbs occasionally
• Valid driver’s license and ability to travel within Metro Atlanta
• Must pass background check, drug screening, and skills assessments

Benefits

• Health Care Stipend (to offset medical, dental, and vision expenses)
• Simple IRA (with employer contribution, if applicable)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity & Paternity)
• Short-Term & Long-Term Disability
• Training & Professional Development