Posted 10 months ago
Operations Control Specialist – Critical Field Services
MiamiOn-siteFull-time
AI Summary
Operations Control Specialist manages scheduling, dispatch, and coordination of field engineers, prioritizes emergencies, and acts as the central hub between clients, engineers, and internal teams.
About this role
We are EOLA Power, Florida's leading provider of UPS and battery system services, supporting hospitals, government, theme parks, and mission-critical facilities. Our Operations team is the command center that keeps our field engineers aligned, and our clients powered.
We’re hiring a sharp, detail-driven Operations Control Specialist to elevate our scheduling, logistics, and dispatch. This role is not clerical, it’s high-accountability operations control. You’ll manage emergencies, juggle complex calendars, and make decisions that directly impact critical infrastructure.
What You’ll Do
Operations Control
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Directly manage scheduling, dispatch, and coordination of Field Engineers across the country.
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Prioritize emergencies and guarantee contractual response times are met.
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Coordinate travel, equipment, and client deadlines under pressure.
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Act as the central hub between clients, engineers, and internal departments.
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Escalate and solve client issues quickly and professionally.
Operational Support
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Draft and issue service quotes based on field recommendations.
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Compile and finalize Field Service Reports for client delivery.
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Track parts and equipment tied to service jobs.
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Support cross-department projects and ensure deadlines are met.
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3+ years in operations scheduling, crew coordination, or dispatch (airline, airport, utilities, construction, HVAC, service, or similar).
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Proven ability to handle real-time logistics and emergencies with multiple moving parts.
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Strong judgment, prioritization, and communication skills in high-stakes environments.
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Comfort with complex calendars, service ticketing, and job costing.
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Tech fluency: Microsoft 365, Adobe, ChatGPT, Grok and service/work order systems.
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Bonus: Exposure to electrical, HVAC, UPS, or facilities service industries.
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Detail-obsessed, you don’t let things slip through the cracks.
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Base salary $65,000–$75,000
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401K with matching
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Medical, dental, and vision insurance
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Paid time off and holidays
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Short/Long-Term Disability + Life Insurance
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Professional development + growth path to Operations Leadership
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Up to $300/month non-taxed incentive for after-hours phone service (emergency only)
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Monday–Friday, 8:00 AM–5:00 PM | In-office, Miami/Doral
This is not trucking dispatch. This is not clerical admin. This is operations control for mission-critical clients: VA hospitals, Disney, the U.S. Military, utilities, and major data centers. You’ll be in the seat that keeps Florida’s critical infrastructure running.
If you thrive in a fast-paced control environment like airlines, airports, or utilities — and you want ownership, challenge, and growth — this is where you belong.
Skills
AdobeCalendarsChatGPTClient DeadlinesCommunication In High-stakes EnvironmentsEmergency HandlingField Service ReportsGrokJob CostingMicrosoft 365QuotesReal-time LogisticsService/work Order SystemsTracking Parts And EquipmentTravel Coordination
