Operations Manager

Ekimetrics is a global leader in Marketing & Commercial effectiveness and AI-powered solutions. Since 2006, we’ve been helping businesses optimize marketing and operations by combining AI with business and tech expertise across 4 domains: Marketing & commercial effectiveness, Customer analytics, Operational excellence, ESG & sustainability.

With a full in-house team and offices in Paris, London, New York, Hong Kong, and Shanghai, we deliver tailor-made solutions that turn data into real positive impact, leveraging our unique combination of technology and services.

We excel at delivering AI impact at scale. Our mission is to harness this power to tackle the world’s most urgent issues. We commit to responsibility and frugality in AI, systematic AI impact at scale, and loyalty to our values and DNA.

As an Operations Manager at Ekimetrics you will support the effective staffing of project teams by coordinating assignments, maintaining visibility into team capacity, and helping ensure work readiness across the organization. This role falls within Operations, with close collaboration with HR, Finance, and delivery teams. The specialist serves as a key connector between project teams, account managers, and leadership, ensuring that assignments are aligned with skills, availability, and business needs. The position helps balance workloads, monitor utilization trends, and support day-to-day communication to keep stakeholders informed and projects properly staffed.

Staffing & Resource Planning

Coordinate assignment of professionals to project based on skills, availability, and priority needs.

Maintain accurate, up-to-date employee profiles to support informed staffing decisions.

Support weekly staffing cycles by preparing data, understanding demand, and identifying best-fit matches.

Track project pipeline inputs to anticipate staffing needs and contribute to short and long-term planning.

Create, document, and conduct trainings on operations processes.

Capacity, Utilization & Work Readiness

Monitor workload distribution and surface capacity risks or imbalances across teams.

Maintain current views of utilization, availability, and upcoming work needs.

Maintain forecasting views: planned revenue, planned production capacity, and operational risks

Prepare basic reports/dashboards on utilization, capacity, and resource readiness for leadership review.

Reporting Accuracy & Quality

Ensure data & tools accurately translate business reality.

Ensure delivery teams are respecting the reporting processes and inputting the right information on the tools.

Proactively flag discrepancies / points of attention.

Stakeholder Management

• Partner with account and technical managers to confirm staffing decisions and resolve minor conflicts.
• Serve as point of contact for employees regarding assignments, workload considerations, and staffing clarity.
• Communicate staffing updates, risks, and changes to appropriate stakeholders.
• Collaborate with cross-functional teams to ensure smooth onboarding, transitions, and internal handoffs.

Bachelor’s or Master’s degree in Business Administration, Human Resources, Data Analytics or a related field.

4+ years of experience supporting staffing, scheduling, or resource coordination in a professional services or project-based environment.

Familiarity with utilization tracking, capacity planning concepts, or project workflow processes.

Advanced Excel skills and proficiency in project management software(s) (Napta a plus).

Strong organizational skills, attention to detail, and the ability to communicate clearly with multiple stakeholders.

At Ekimetrics, we believe your ideas truly matter. Here, your ideas are yours to build and bring to life. We embrace an entrepreneurial spirit, encouraging you to push boundaries to achieve meaningful impact. But it’s not just about individual success—we thrive on collaboration and enriching one another.

Together, we’re constantly learning and growing, whether through personalized career paths and training, challenging projects, mentorship, or simply through the diverse perspectives we bring to the table.

And perhaps more importantly, we believe in enjoying what we do. Ekimetrics is a stimulating and safe environment where you can thrive as your authentic self.

In 2023, Ekimetrics obtained the “mission-driven company” status, reflecting our strong commitment to CSR.

Our purpose: Accelerate organizations’ transformation towards sustainability, through the application of data science and artificial intelligence.

We were also certified Great Place to Work© in France, the United Kingdom, and the United States in 2023, and our Hong Kong office received the Best Companies to Work for in Asia 2023© award.

Ekimetrics is part of the French Tech 120 ranking. We have been selected by La French Tech to join the prestigious group of the top 120 French scale-ups, recognized for their potential to become international leaders.