Operations Manager

About First Class Security:
First Class Security is a veteran-owned security company committed to providing high-quality, reliable security services to warehouses, apartment complexes, hotels, residential communities, and a wide range of other properties. Our mission is to deliver professional, dependable protection with a personal touch.

Position Summary:
We are seeking a seasoned Operations Manager to oversee daytime field operations for both armed and unarmed security officers. This individual will be a hands-on leader, responsible for maintaining operational excellence across multiple client sites. The Operations Manager will play a key role in building strong relationships with clients, supporting our field personnel, and ensuring all posts operate in full compliance with contract requirements and company standards.

Key Responsibilities:

• Supervise daily operations of armed and unarmed security officers across multiple sites
• Conduct routine site visits to ensure officers are in proper uniform, on post, and performing to expectation
• Address and resolve operational or personnel issues as they arise
• Act as the primary point of contact for clients during daytime hours
• Assist with scheduling, shift coverage, and coordination with HR/recruiting when needed
• Ensure compliance with post orders, SOPs, and any client-specific directives
• Mentor and develop officers in the field to ensure high standards of professionalism and performance
• Deliver quality customer service and foster long-term client relationships
• Provide operational reports to senior leadership

Qualifications:

• Minimum of 6 years of experience in the private security industry (preferably with supervisory or management experience)
• Bachelor’s degree from an accredited college or university (required)
• Armed Security License in the State of Tennessee
• Strong leadership, communication, and interpersonal skills
• Ability to work independently and manage time effectively in the field
• Familiar with armed and unarmed security protocols and licensing requirements
• Must have a valid driver’s license and reliable transportation
• Able to pass background and drug screening

Preferred Traits:

• Prior military or law enforcement experience is a plus
• Bilingual (English/Spanish) is a plus
• Strong problem-solving skills and ability to work under pressure

Schedule:
Rolling 5 day work week, (3 weekends a month are required), Day Shift

Area of Coverage:
Middle Tennessee