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Posted 8 months ago

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Operations Manager

Taipei City, TaiwanOn-siteFull-time

AI Summary

Operations Manager role responsible for leading and coordinating worldwide tour operations, developing the operations team, and ensuring quality and efficiency in line with customer and agent requirements.

About this role

Overview

Our client is a leading travel service provider - a company with over 50 years of experience in delivering travel products globally, with their APAC headquarters in Hong Kong. They are seeking an Operations Manager to be based in Taipei. People with supply chain / logistic experience and with strong demand / supply planning experience is welcome.

What You Will Do

  • Manage and coordinate worldwide tour operations according to customer and agent requirements
  • Lead and develop the operations team while ensuring quality and efficiency standards
  • Collaborate with Country Managers, Sales team, and Network Offices
  • Work with Head of Operation on manpower optimization and efficiency improvements
  • Monitor cancellation deadlines and ensure compliance with standard SOPs
  • Handle complaint resolution efficiently and operate system for data analysis

    • What You Will Need

  • Bachelor's degree in Business Administration, Supply Chain Management, or Tourism / Hospitality Management
  • Minimum 10 years of working experience with 5+ years in a managerial role
  • Proven team leadership experience
  • Strong organizational and problem-solving abilitieslk
  • Excellent communication skills and ability to work independently
  • Mature professional capable of performing under pressure

    • Skills

    BudgetingCommunication SkillsConflict ResolutionCross-Functional CollaborationCustomer ServiceData AnalysisDemand PlanningEntity CoordinationExperience In Travel/tour OperationsLogisticsManpower OptimizationOperational PlanningPerformance MetricsProcess OptimizationRisk ManagementSOP ComplianceStakeholder ManagementSupply Chain ManagementSupply PlanningTeam Leadership

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