Operations Manager

A process driven and service mindset who can bridge the teams like a well engaged department with internal and external stakeholder management.

Responsibilities:

·Manage/handle a department of 50 to 60 people.

·Smart execution of department operations within given resources. Their leave and shift management.

·Enablement of resources for efficient executions as per their roles and responsibilities.

·Establishing and monitoring customer service standards by employing recognized and comprehensive benchmarks.

·Conducting progress and development meetings with staff.

·Strong follow up for on-going projects and its completion on time.

·Developing a performance driven team who can achieve their assign targets.

·Creating a professional work environment where individuals are treated equally and fairly. To keep a healthy work life balance for all employees.

·Implementation of company policies & procedures.

·Time to time reviews of KPI’s, performance analysis and workable areas.

·Training need analysis and development of the staff for next level roles.

·Focus for operations improvement and business development.

·Process creation and improvement for the best interest of the business.

Requirements

Qualification:

·Must be graduate with BBA/MBA preferred.

·Excellent English communication skills

Skills Required:

Leadership skills, team management, project management, situation handling, Go-getter attitude focused approach, calm, proactive, hardworking as well as intelligent working, time-driven, soft-spoken, dedicated to assigned tasks, quick learner, team player as well as solid individual player, solution provider.

Experience Required:

• Minimum 5 to 8 years of experience required.
• Managing different teams and department.
• Customer support & services business operations, call center operations, business development, recruitment, and project management.