Operations Manager

This is an exceptional job opportunity to join UK’s leading translation and Interpretation company EMPIRE GROUP. We arelooking for full time ** Operations Manager** for our office located in ** Phase 7, Bahria town, Islamabad.** The incumbent will be responsible for formulating strategy, improving performance, procuring material and resources and securing compliance. He/she should be ready to mentor team members, find ways to increase quality of customer service and implement best practices across all levels.

JOB DESCRIPTION

• Ensure all operations are carried on in an appropriate, cost-effective way
• Improve operational management systems, processes and best practices
• Help the organization’s processes remain legally compliant
• Examine financial data and use them to improve profitability
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs
• Ensure that all policies are implemented in its true spirit
• Develop, implement and review operational policies and procedures.
• Help promote a company culture that encourages top performance and high morale.
• Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
• Work with the UK & PK management to determine values and mission, and plan for short and long-term goals.
• Identify and address problems and opportunities for the company.
• Build alliances and partnerships with other organizations.

Requirements

QUALIFICATION/EXPERIENCE

• BBA/MBA from reputed university specialized in Operations or Project management
• 4+ years of relevant experience as admin or operations manager
• BPO/IT industry experience preferred
• Excellent English communication skills