Operations Manager (Travel Industry)

Taipei City, TaiwanOn-siteFull-time

AI Summary

Operations Manager oversees worldwide tour operations, leads the operations team, ensures quality/efficiency, and collaborates with sales, country managers, and network offices to optimize manpower and processes.

About this role

Overview

Our client is a leading travel service provider - a company with over 50 years of experience in delivering travel products globally, with their APAC headquarters in Hong Kong. They are seeking an Operations Manager to be based in Taipei.

What You Will Do

Manage and coordinate worldwide tour operations according to customer and agent requirements

Lead and develop the operations team while ensuring quality and efficiency standards

Collaborate with Country Managers, Sales team, and Network Offices

Work with Head of Operation on manpower optimization and efficiency improvements

Monitor cancellation deadlines and ensure compliance with standard SOPs

Handle complaint resolution efficiently and operate system for data analysis

What You Will Need

Bachelor's degree in Business Administration, Supply Chain Management, or Tourism / Hospitality Management

Minimum 10 years of working experience with 5+ years in a managerial role

Proven team leadership experience

Strong organizational and problem-solving abilitieslk

Excellent communication skills and ability to work independently

Mature professional capable of performing under pressure

Skills

BudgetingCommunicationComplaint ResolutionCustomer And Agent RequirementsData AnalysisManpower PlanningOrganizationProblem SolvingSOP ComplianceStakeholder ManagementTeam LeadershipTour Operations

Operations Manager (Travel Industry)

About this role

What You Will Do

What You Will Need

Skills

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