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Posted 7 months ago

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Operations Specialist

NewarkOn-siteFull-time

AI Summary

Operationally focused specialist who supports merchant services workflows, including account setup, transaction monitoring, and issue resolution.

About this role

We are looking for a detail-oriented and motivated Operations Specialist to join our credit card processing ISO. This role supports the daily operations of merchant services, including account setup, transaction monitoring, compliance, and customer support. The ideal candidate is organized, proactive, and able to work in a fast-paced environment while ensuring merchants receive efficient and reliable service.

Key Responsibilities:

  • Review and process merchant applications and supporting documents.
  • Set up new merchant accounts in processing platforms and maintain accurate records.

    • Transaction & Processing Support:

  • Monitor daily transaction activity, batch settlements, and funding timelines.
  • Assist merchants with questions related to payment processing and account activity.
  • Research and resolve processing errors or system issues with processors and banks.

    • Operational Efficiency:

  • Support internal teams with reporting, data entry, and administrative tasks.
  • Identify and escalate issues to the Operations Manager for resolution.
  • Provide feedback to improve workflows and enhance merchant experience.

    • Qualifications:

  • Previous experience in credit card processing, banking, or financial services (preferred).
  • Knowledge of merchant services, payment gateways, and settlement processes.
  • Strong attention to detail and organizational skills.
  • Excellent communication and customer service skills.
  • Ability to multitask and work under tight deadlines.
  • Proficiency with MS Office and CRM tools; experience with ISO/merchant processing systems is a plus.

    • What we offe:

  • Competitive pay and benefits package.
  • Hands-on training in the payments industry.
  • Career growth opportunities within a growing ISO.
  • Collaborative and supportive work environment.

    • Skills

    Batch SettlementsCRM ToolsCustomer ServiceData EntryFunding TimelinesISO/merchant Processing SystemsMerchant ServicesMS OfficePayment GatewaysReportingSettlement ProcessesTransaction Monitoring

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