Posted 1 month ago

Operations Supervisor

LondonOn-siteFull-time

AI Summary

Operations Supervisors lead shift teams in a fast-paced warehouse/retail setting, supervise picking/packing, coordinate drivers, handle issue resolution, and ensure inventory accuracy and compliance.

About this role

Overview: Gopuff is looking for a Operations Supervisor to join the Operations team. Directly reporting to a Site Leader, Operations Supervisor play an essential role at Gopuff that requires drive, perseverance, positivity, and enthusiasm for the challenge. The Operations Supervisor role is a core part of the store leadership team with responsibility to ensure order accuracy and fast, efficient delivery to our customers.

Customers turn to Gopuff to provide their everyday essentials—day and night, rain or shine. We're assembling a team of thinkers, dreamers and risk takers who are ready to help us reshape the world of retail faster than ever before. And it doesn't hurt if you like snacks.

You will be responsible for leading the team during your shift:

Leading - showing the warehouse team how it’s done, leading by example and being responsible for that shift. Training new team members and being confident on process and product

Picking and packing - accurately pick and pack items on a per order basis for dispatch to customers

Drivers and riders: be the point of contact for drivers on shift and work with them to ensure a slick delivery experience

Issue resolution: Contact customer for substituted or out-of-stock items

Goods in/out: Receive product from vendors, ensuring physical count matches purchase order/invoice, and resolving discrepancies

Stock management: Put away products to inventory locations and conduct cycle counts to minimise out-of-stock products. Manage waste and compliance and our partnership with TooGoodToGo

Warehouse management: keep the warehouse clean, organized and a space you can be proud of

About You:

You have experience working in a restaurant, dark store, retail or warehouse environment

General working knowledge of basic web-based software applications (e.g. Microsoft Office, Google G-Suite)

Strong work ethic, punctual, responsible and honest

Must thrive in fast-paced environments

Effective communication skills

Organised, team-oriented, positive attitude and helpful

Flexible and available during peak hours (5pm - 4:30am)

Benefits:

Holiday Pay + Sick Pay

Career growth opportunities

Performance appraisal

Skills

Cycle CountingDiscrepancy ResolutionDriver CoordinationGoogle WorkspaceInventory ControlMicrosoft OfficeOrder Picking/packingReceiving And Put-awayTooGoodToGo Partnership OperationsVendor/PO ReconciliationWarehouse Hygiene And SafetyWarehouse Management