Ops Support Executive, EUC & Svc Desk (Ignite ITE Graduate Programme)

NCS is a leading AI Tech Services company. With a 15,000-strong team across the Asia Pacific, NCS scales its platforms and capabilities to provide clients with greater agility and AI expertise across a range of Industries. Embracing a strong ecosystem of global partners, NCS transforms technology services delivery combining AI with digital resilience to drive real business impact. NCS is a subsidiary of the Singtel Group.

Your role is only the beginning 

At NCS, we pride ourselves on empowering our people and talent to their fullest potential. Learning together in our NCS DOJO, we have comprehensive, built-in training and industry standard qualifications that will allow you to up-skill and re-skill as we grow together. 

Our Ignite Work-Study Diploma Programme will enable you to kickstart your career and gain valuable hands-on experience while attaining a nationally recognised Diploma. 

As an Ops Support Executive, End User Computing, the broad area of your job responsibilities will cover the following domain:  

• Responsible for the installation and daily operations support for facility management of client platforms to meet agreed business needs & service levels. 

• Perform troubleshooting for client platform related problems 

• Respond promptly to incident, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties. 

• Perform service request related to client platforms. 

• Monitor the agreed service level, document & maintain the configuration of the systems; provide regular reporting to relevant parties 

• Involve in client platform implementation/upgrade project.

Scam Alert

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg. 

Qualifications

The ideal candidate should possess: 

• Desktop troubleshooting skills 

• Familiarility with the use of iOS and Android devices 

• Good communication and interpersonal skills 

• Enterprise desktop support experience in Microsoft Windows OS, Microsoft Office Suite, Cloning Tools, MAC OS and Antivirus/Malware software will be an advantage  

• Nitec/Higher Nitec in an IT-related discipline 

• Minimum 1 year of experience as a Desktop Engineer or in a similar technical support role

Additional Information

Explore exciting career opportunities with NCS and kick-start your journey towards success. As a fresh graduate, you will have access to our Ignite Graduate Programme, which offers professional coaching, comprehensive training, and clear career tracks to help you achieve your full potential. Visit our website at ncs.co/opportunities and check out our LinkedIn Career site to discover how you can be part of the extraordinary today. Join our team and experience #ncslife today! 

 

We treat all applications with the utmost confidentiality. While we appreciate the interest in this role, only shortlisted candidates will be contacted given the high volume of applicants. 

 

Scam Alert

 

We are aware of fraudulent job offers and impersonations of NCS recruiters. Phishing emails using convincing-looking but fake addresses are also commonly used to trick you into thinking that they come from official NCS sources.

 

Please note that all official communications from NCS Group will only be sent from verified corporate email addresses. Always check that the sender’s email address ends with the genuine NCS domain, @ncs.com.sg and beware of extra letters, symbols or misspellings. When in doubt, verify the sender’s identity by contacting us at reachus@ncs.com.sg.