Posted 109 months ago

Part-Time Assistant Manager - Level 1

LeedsOn-sitePart-time

AI Summary

Leads and supports store operations, trains new hires, drives sales, and ensures a positive customer experience as part-time Assistant Manager – Level 1.

About this role

We’re looking for music and pop culture fanatics to help create the best experience for our customers. As a Hot Topic Part-Time Assistant Manager – Level 1, you’ll be a huge part of our success by supporting the store leadership team in providing the best customer experience, ensuring that fellow fans can get their hands on the merch they love. You’ll use your fandom knowledge to help train new recruits and ensure their success, and also support the management team in daily operations and meeting sales targets.

WHAT YOU'LL DO

Provide an amazing shopping experience that will encourage customers to return. They’ll be impressed by your product knowledge, customer experience skills, and use of the Force

Step in and step up when needed. You’ll cover the sales floor and provide leadership support when your Manager gets pulled away

You’ve got the keys to the kingdom, and you’re not afraid to use them! You’ll open and close the store, as needed

Work the register; you’ll process sales transactions and use your fandom knowledge to drive add-on sales using additional benefits such as BOPIS and curbside pickup. We’ll need you to also be able to close out the register and communicate and shortages or overages to your Store Manager

Understand store sales plan, comp sales goals, and key KPIs: UPT and ADT

Assist with planogram changes including store map, wall, fixture, & merchandising mix

Let your voice be heard! You’ll communicate fashion & music trend information to management and respective HQ partners

While we welcome wizards, we don’t like it when spells are stolen. You’ll work with Store Management to ensure there’s no misuse of spells and wizardry around theft

Support the maintenance of the mother ship; you’ll help keep the stock room organized and the store tidy

Help develop and retain a super collaborative, passionate team to run your store alongside you

Any other activities as assigned by your Store Leader

WHAT YOU'LL NEED

At least 1 year of retail store experience. If you love music and pop culture, you're in the right place!

You have Avenger-like skills: communication, time management, professionalism, operations, and a drive to develop your peeps

A high school diploma or GED equivalent

The usual retail stuff (with or without reasonable accommodation): able to navigate your way around the store, merchandise product utilizing approved store equipment, and pack and unpack boxes of awesome merch that may weigh up to 50 pounds

Skills

BOPIS And Curbside Pickup ProcessesCash Register OperationsCommunication With HQ And ManagementCustomer ServiceInventory Control (shortages/overages)KPIs Tracking (UPT, ADT)Merchandising And Shelf/product KnowledgeOperations CoordinationPlanogram ImplementationProfessionalismSales ProcessingStock Room OrganizationStore Leadership CoordinationStore Opening/closing ProceduresTime ManagementTraining And CoachingUpselling And Add-on Sales