Part Time Welcome Center Associate

General Description:

The Kalamazoo Gospel Ministries is a privately funded 501(c)3 non-profit, evangelical Christian ministry. Our designated purpose is religious, and we are a Christ-centered ministry which is dedicated to sharing the Gospel and helping the homeless and impoverished. We consider every position to be essential in the fulfillment of our ministry and statement of purpose. As such, each employee must have a relationship with Jesus Christ as their personal Savior and Lord.

Overview/Summary

The Main Entry Desk and Office of Kalamazoo Gospel Ministriesisthe first area of contact that visitors have upon entering our Ministry. It reflects the professionalism and kindness of KGM but most importantly, reflection of Christ’s Love.

The Main Entry Staff receive and greet all whoenterand all who phone as well as directs them to theappropriate departmentthey are needing. Each team member performs various administrative duties listed below under thedirectionthe VP of Operations.

There is tobe someone at the front desk at all times, unless there is a need to step away briefly.

Essential Functions:

• As a member of staff, uphold, promote, and encourage, in word and deed, desired organizational culture and values; purposefullyseektoestablishand maintain a culture that is based on grace and affirms and advances KGM’s vision and purpose.

• Responsible for overseeing all activities during shift at the front desk of main entry.

• Maintain apeacefulorderly front office.

• Answer all incoming telephone calls and direct them to proper departments.

• Receive and announce visitors/volunteers todesignatedteam members.

• Work closely and communicate well with team members atfrontdesk.Makingsure all are following policy and procedures for main entrance.

• Train and grow front desk team in all aspects of Administration performance.

• Order needed cleaning supplies for front office and restroom facility on a weekly basis using Maintenance Supply Form. Fill out Purchase Order for office supplies when needed.

• Maintain a clean and organized Front Office.

• Assist with Community Service and Volunteers. Scan Community Service/Volunteer workers in and out. Process Mission ID cards.

• Receives mail from mail carrier and has another team member present while pulling out donations, bundling them, dating top of eachbundleand securing in lock box. Remainder mail can be sorted and placed inmailboxes then.

• Receives monetary donations ornew itemsthat are donated at the front entrance window. Directs all other household donations to donation drop-off. Kitchen donations toFoodService Department.

• Perform general clerical duties to include but not limited to photocopying, faxing,mailingand filing.

• Maintain all Administration documents.

Knowledge, Skills, and Abilities Required:

• Highly ethical with the ability to make smart,timelydecisions.

• Ability to construct written correspondence which is both clear and concise.

• Ability to communicate extremely well both orally and in writing.

• Ability tomaintaina high levelof confidentiality and accuracy in preparing and entering information.

• Ability to handle difficult visitors with firm grace and love.RepresentingChrist and the Ministry in all interactions.

• Excellentorganizationskills.

• Knowledge of Microsoft Office Suite and telephone protocol. Duties require professional verbal and written communication skills.

Personal Attributes and Values:

• Have a personal relationship with the Lord Jesus Christ and a desire to serve Him.

• Be a consistent witness for Jesus Christ

• Exhibit spiritual maturity as defined by evangelical biblical standards andin accordance withthe employee handbook.

• Have a heart of compassion and caring toward the homeless and hurting and a passion about ministering life transformation in an urban setting.

• Demonstrates a courteous and Christ-like manner with internal and external partners