Partner Operations Associate (Contract)

Contract Duration: 6 months, Potential Extension
Location: OpenAI Seoul office (Korea)
Commitment: Full-time (40 hours/week)
Team: GTM Strategy & Operations → Partner Operations

As a Partner Operations team, we build and govern a scalable partner ecosystem that accelerates revenue, deepens customer impact, and drives product adoption, serving as a force multiplier across our GTM.

We’re looking for a detail-oriented, operationally strong Partner Operations Associate to support the execution of reseller deals and partner processes globally. This is a 6-month contractor role with the potential to extend.

You’ll help streamline deal execution and strengthen the operational foundation that supports our global partner ecosystem.

About the Role

In this role, you’ll support reseller operations end-to-end across deal intake, processing, provisioning, and invoicing. You’ll collaborate with Partners, Billing Ops, Partner Directors, and cross-functional GTM teams to ensure deals move smoothly through deal registration, order form, PO, provisioning, and invoicing workflows.

You’ll also support marketing lead uploads, partner system administration, Crossbeam account mapping, Retool provisioning, referral program operations, and special projects designed to continuously improve how we operate.

This is an excellent opportunity for someone early in their operations career who wants exposure to complex GTM systems, channel ecosystems, and high-growth operational processes.

What You’ll Do

Reseller Program Operations

• Review and approve partner quotes and deal registrations for accuracy and compliance.

• Organize order forms and purchase orders for monthly invoice handoff to Billing Operations.

• Unblock escalations needed to close deals by working with Partner Directors, Deal Desk, and Billing Ops.

• Support product and credit provisioning.

• Process quarterly true-ups and upsells.

• Verify data accuracy across Salesforce, Ironclad, Retool, and other internal systems.

Partner Systems & Program Operations

• Support Crossbeam administration.

• Support partner benefits provisioning.

• Maintain partner records, operational fields, and attribution accuracy across systems.

• Assist partners with partner portal and partner program inquiries.

• Support partner marketing lead uploads to ensure correct lead attribution and associations.

• Support referral payout operations: coordinate procurement steps via ZIP and ensure timely payout and communication with referral partners.

Operational Excellence & Special Projects

• Identify process gaps and propose improvements across partner workflows, systems, and documentation.

• Partner on special projects to enhance automation, streamline workflows, and improve data consistency.

You Might Thrive in This Role If You:

• Have 3+ years of experience in partner operations, sales operations, revenue operations, or a similar GTM support role.

• Are fluent in Salesforce fundamentals (Accounts, Contacts, Leads, Opportunities, Campaigns).

• Have experience working with quotes, order forms, POs, invoicing processes, and basic revenue workflows.

• Enjoy solving operational problems, escalating blockers, and partnering cross-functionally to get deals over the finish line.

• Have strong attention to detail and care deeply about accuracy, data cleanliness, and repeatable execution.

• Are curious, proactive, and excited about process refinement and automation.

• (Nice to have) Experience with Asana, Workbench, ZIP, Slack, Retool, LeanData, and Crossbeam.

• (Nice to have) Familiarity with partner portals, deal registration flows, reseller programs, or channel operations.