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Highbar Physical Therapy

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Patient Care Coordinator

Cohasset, MARemote

AI Summary

A Patient Care Coordinator greets patients, schedules appointments, collects co-pays, verifies insurance benefits, handles administrative clerical tasks, and supports clinical staff to improve patient experience and clinic operations.

About this role

We're Hiring - Join Peak Physical Therapy, a Highbar Practice!

Help us revolutionize the Physical Therapy industry! Peak Physical Therapy & Sports Performance is proudly affiliated with Highbar Physical Therapy, and we’re excited to continue growing our team together. As a leading outpatient physical therapy practice with locations across New England, we are committed to delivering life-changing outcomes for our patients.



Join us as a Patient Care Coordinator!
The Patient Care Coordinator (PCC) is an integral part of the clinical team – they lead the way in creating excellent patient experiences and drive administrative excellence inside the clinic. The PCC greets patients, schedules appointments, collects co-pays, accurately relays insurance benefit information, and provides authorization details to patients. The PCC performs tasks to relieve clinical staff of administrative and clerical duties.

What You'll Do:

  • Retrieves daily messages from the answering machine, updating appropriate schedules to reflect changes.
  • Greets and directs patients, vendors and visitors of the clinic.
  • Ensures new patients complete appropriate paperwork. Once completed, organizes and adds to patient chart for first appointment.
  • Answers multiple line telephone system, obtaining demographic and insurance information from new patients scheduled for an initial evaluation.
  • Collects co-payments from patients, clearly documenting payment transactions on a written receipt.
  • Responsible for patient appointments and cancellations. Reviews therapist schedules to effectively fill openings through medical records system. Documents pertinent conversations for future reference.
  • Assists therapists with faxing patient information to medical offices as requested.
  • Maintains a general understanding of insurances, including how to read benefit eligibility.
  • Explains benefit details to patients including authorization requirements, copays, and deductibles.
  • Initiates appropriate collection activity in accordance with company policies and procedures.
  • Negotiates payment terms with customers in accordance with established guidelines to minimize collection agency potential.
  • Regularly reviews essential reporting and dashboards to ensure all tasks are completed in a timely manner.

    • Qualifications:

  • High school diploma or general education degree (GED)
  • Two to three years of related experience and/or training
  • Associate degree in healthcare administration or a related field of study preferred

    • Compensation Package:

  • Starting at $18/hour, with compensation adjusted based on experience, skills, and role alignment
  • We also offer a comprehensive benefits package including Medical, Dental & Vision; 401(k); voluntary disability and life insurance options; Fitness & Wellness program; paid holidays and paid time off; flexible work hours; community volunteer opportunities, and more.

    • Skills

    Appointment SchedulingBenefit EligibilityCollectionsEMRInsurance VerificationMedical RecordsPatient SchedulingTelephone Systems

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