Patient Navigator

Trial Library is an AI-native enrollment and care navigation platform that accelerates access to precision medicine. In collaboration with biopharmaceutical manufacturers, payers, and health systems, Trial Library enables the delivery of clinical trials as a standard care option - improving patient access, advancing oncology outcomes, and reducing the total cost of care. Backed by leading healthcare venture capital firms, Trial Library’s platform is currently deployed in 840+ clinics and 3,000+ providers nationwide.

As a Patient Navigator (Ally Navigator), you'll be responsible for guiding patients with cancer and their caregivers through the process of learning about clinical trials as a potential treatment option, as well as the steps needed to participate in a therapeutic clinical trial at a study site. You will be the first touchpoint for patients, understanding how to best help and serve them during their most vulnerable time. To be successful in this role, you must have extensive knowledge of clinical research and the ability to communicate complex information effectively across various backgrounds and health literacy levels.

Serve as liaison between health systems, community providers, and patients

Navigate patients through the clinical trial referral, screening, and enrollment process

Provide individualized counseling on social determinants of health and assist patients with applying for and utilizing resources to overcome barriers to care

Facilitate seamless handoff to clinical research sites and ensure transfer of relevant patient medical records

Maintain short- and long-term follow-up with patients as needed

Practice cultural humility when engaging with patients and families

Respond promptly to inbound inquiries from Trial Library users, including patients, clinicians, and researchers

Document and resolve issues that arise throughout the patient experience

Contribute to and refine internal SOPs for Ally Navigation Services workflows

Prepare and maintain weekly status reports on patient tracking, provider outreach, and other Ally Team Navigator activities

Partner with Product, Engineering, and Operations to improve the patient experience and drive adoption of Trial Library through new features, workflows, and service lines

Generate external-facing content for clinical trial education and resources

Support a diverse, inclusive, equitable, and performance-oriented team culture

Nursing degree or equivalent training (RN, LPN, or NP) required; active license not required

Clinical experience in oncology, hematology, or a related cancer care setting required

Experience in clinical research, patient navigation, or patient advocacy

Strong organizational, communication, and interpersonal skills

Empathetic approach with ability to provide emotional support during high-stress situations

Ability to multitask in a fast-paced environment and prioritize based on importance and urgency

Ability to collect and analyze data from multiple internal and external sources

Comfortable working across diverse stakeholder groups with varying functional priorities

Flexibility and adaptability in response to evolving patient and clinician needs

Multilingual (preferred)