People Operations Associate

About ThoughtFull:

ThoughtFull is on a mission to simplify mental health for your personal and professional growth - through every season of life, anytime, anywhere.

ThoughtFull is a Temasek-backed mental health company that provides full mental healthcare services for corporates clients around the Asian region and beyond. We were the first in Asia to offer clinically validated text-based coaching and the first to partner with insurers, making care more accessible to individuals and businesses. Join us on our mission and be part of our rockstar team!

Job Description of People Operations Associate:

Thoughtfull is seeking an People Operations Associate to support the expansion of our regional teams in Malaysia, Hong Kong, and Singapore. The ideal candidate will possess strong attention to detail and organizational skills, and be able to effectively manage multiple tasks in a fast-paced and growing environment. This role requires a meticulous and reliable individual who is eager to learn and contribute to supporting business growth and scalability. A positive attitude, strong sense of responsibility, and good communication skills are essential. At Thoughtfull, we value our employee relationships and strive to provide the best experience from onboarding to becoming a Thoughtfull alumni.

What you will do:

• Be the first line of support for employees, acting as a point of contact for HR-related queries such as policies and benefits
• Support the end-to-end employment journey from pre-boarding to offboarding, including maintaining HR systems, organizing employee records, and assisting with HR reporting
• Provide day-to-day HR support and guidance to employees, ensuring adherence to HR policies, procedures, and local labor regulations
• Support the KL site lead in fostering a positive and engaging work environment for the KL team
• Assist in the implementation and rollout of people programs and initiatives
• Collaborate cross-functionally with Ops, Finance, and other departments to support people-related processes and projects

Requirements

• 2–5 years of experience in an HR Operations role, preferably in a fast-paced and growing environment; exposure to improving or supporting operational processes is a plus
• Language: Fluent in English and Chinese to support global stakeholders.
• Strong organizational and coordination skills, with the ability to manage multiple tasks and priorities effectively
• Proactive and reliable, with the ability to take initiative and follow through on tasks and improvements
• Adaptable to change, with respect for different work styles, and able to handle confidential and sensitive information with discretion
• Prior experience in a fast-growing startup or scale-up environment in the APAC region is a plus

Basic Salary Range: MYR4,000 - MYR6,400

Thoughtfull is an equal opportunity employer. We provide equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need, please inform us for accommodation.