Platform Delivery Manager

Why should you apply? 🌟

· Lead and shape a high-performing delivery team, driving real impact across customer outcomes and platform success

· Play a key role in influencing delivery strategy, performance, and continuous improvement initiatives

· Work cross-functionally with a variety of teams, gaining strong exposure across the business

· Develop your leadership capability through mentoring, coaching, and ownership of team performance and growth

Role Overview 🚀

As a Platform Delivery Manager, you will lead a team responsible for delivering high-quality platform services to customers, ensuring projects and requests are completed efficiently and on time. You will provide line management, coaching, and support to your team, while overseeing resource planning and delivery performance. Working closely with senior stakeholders, you will track success against objectives, drive continuous improvement, and manage escalations when required. This role combines strong leadership, analytical thinking, and collaboration to ensure the delivery function operates at its best.

Responsibilities 🤘

· Lead and develop team members through performance management, coaching and regular feedback

· Manage team utilisation and customer portfolio allocation to ensure effective delivery

· Proactively identify risks and resource constraints, implementing solutions to maintain progress

· Track and report on performance (OKRs, quality, delivery and customer satisfaction) to drive continuous improvement

· Manage escalations, support hiring and development decisions, and champion Benifex values

What are we looking for? 🔎

· Proven ability to lead teams or manage large-scale delivery projects, driving performance and outcomes

· Strong resource planning and utilisation management, balancing multiple priorities effectively

· Experience driving continuous improvement and implementing process enhancements

· Skilled in coaching, mentoring, and developing individuals, with excellent communication and stakeholder management

· Analytical, proactive and resilient, with strong problem-solving skills and the ability to adapt in fast-paced environments

Even if you don't meet all of the requirements for this role, we encourage you to apply! We are looking for talented and passionate individuals who are eager to learn and grow.

Bonus points for:

· Experience in a consultancy or technical delivery environment

· Knowledge of project management or project coordination practices

· Understanding of employee benefits platforms or HR/payroll systems

Our internal interview process

💚 Speak to your line manager and let them know you're interested in applying to the role

📞 Call with the Talent team (optional)

⏳ Interview with the hiring manager and a member of the team

Closing Date for internal only period:

• 13th July 2026 - 5pm BTS

• Please note you do not require a CV or covering letter to apply, please just apply to register your interest.

Eligibility:

• To check your eligibility to apply, visit OneHub: https://home.onehub.global/space/fe979d65-2d95-4d85-97ab-213cac207bbf/page/1379a301-f393-44c8-bb88-12c74ec2c7f0
  

We are a proud member of the Disability Confident employer scheme.

If you require any reasonable adjustments at any stage during the recruitment process, please let us know with your application.