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Spotify

Posted 1 month ago

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Platform Integrity Lead

New York, NYRemoteFull-time

AI Summary

Platform Integrity Lead at Spotify focused on owning incident management for the Ads business, coordinating cross-functional teams, and improving processes to protect revenue and client trust.

About this role

Sell what you love. For us and millions of users across the globe, that’s Spotify. Join the Sales team and you’ll build the relationships that help grow our business in existing markets and beyond. We don’t just sell creative solutions to our clients and partners, we help to shape them; using our expert knowledge of ad products, sales channels and the industry to impact the way the world experiences music and podcasts.

We focus on building trust in Spotify’s advertising platform. This team sits at the center of Product, Engineering, Sales, and business teams, ensuring that our ads ecosystem runs smoothly and delivers a reliable experience for advertisers and listeners alike. As Platform Integrity Lead, you’ll play a key role in protecting revenue, strengthening client relationships, and improving how we respond to and learn from incidents across the Ads business.

What You'll Do

  • Own and evolve the cross-functional incident management process for Spotify’s Ads business, ensuring fast, coordinated, and effective resolution
  • Act as the central point of coordination across Ads R&D, Sales, Advertiser Solutions, Business Operations, Finance, Legal, and Marketing
  • Partner with technical and operational teams to monitor incoming ad serving issues and identify those with meaningful business impact
  • Build and improve structured bug intake and ticketing workflows to increase clarity, speed, and accountability across the incident lifecycle
  • Identify trends and recurring issues, and partner with Ads R&D to drive long-term solutions
  • Lead internal communication strategies during incidents, ensuring stakeholders have clear, timely, and accurate updates
  • Collaborate with cross-functional partners to support revenue teams in mitigating revenue loss and maintaining strong client experiences
  • Make informed escalation decisions based on incident severity and business impact, ensuring the right level of visibility
  • Deliver clear reporting on revenue impact and incident trends to Finance and leadership teams

    • Who You Are

  • You have 7+ years of experience in ad operations, product operations, sales systems, or a related role within a digital advertising environment
  • You bring 3+ years of experience working with programmatic advertising or technical ad systems
  • You understand ad serving, measurement, billing, and order management systems, and how issues in these areas affect revenue and customer trust
  • You have experience building and improving operational processes in cross-functional, fast-moving environments
  • You are comfortable navigating ambiguity and making decisions that balance technical constraints with business priorities
  • You communicate clearly and confidently, and can align stakeholders across different teams and levels
  • You use data to inform decisions and can translate complex information into clear actions
  • You have experience with incident management processes and tools such as Jira, CRM systems, or reporting platforms

    • Where You'll Be

  • We offer you the flexibility to work where you work best! For this role, you can be within the Eastern Standard time zone.

    • Skills

    Ad MeasurementAd ServingBillingBug Intake ProcessesCommunications During IncidentsCRM SystemsCross-Functional CollaborationData AnalysisEcosystem MonitoringIncident ManagementJiraOperational Process ImprovementOrder ManagementProgrammatic AdvertisingR&D CollaborationReporting PlatformsRevenu Impact ReportingRisk AssessmentStakeholder AlignmentTicketing Workflows

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