Posted 25 days ago
Players Club Supervisor
Horton, United StatesRemoteFull-time
AI Summary
Summary: The Players Club Supervisor monitors all activities in and around the Players Club area ensuring positive and friendly guest service. Essential Duties and Responsibilities: Observes all activity within assigned area offering assistance to players Capable of handling routine guest complaints and incidents and exhibits the appropriate discretion to identify situations that require managerial personnel Assist with organizing and maintaining the cleanliness of the Players Club booth Maint
About this role
Summary:
- The Players Club Supervisor monitors all activities in and around the Players Club area ensuring positive and friendly guest service.
Essential Duties and Responsibilities:
- Observes all activity within assigned area offering assistance to players
- Capable of handling routine guest complaints and incidents and exhibits the appropriate discretion to identify situations that require managerial personnel
- Assist with organizing and maintaining the cleanliness of the Players Club booth
- Maintains tracking of tickets sales for concerts
- Monitors and evaluates the Players Club Attendant on their shift
- Input information in Players Club tracking system accurately and efficiently
- Effectively schedule and monitor team members’ breaks and meal times
- Effectively corrects behavior of Players Club Attendants as needed and properly documents their activities
- Promptly answers the telephone and take care of the guest’s inquiries promptly and professionally
- Effectively and positively communicates information about the Golden Eagle Casino to the guests
- Performs essential duties of Players Club Attendant as needed
- May work in the Marketing office to assist with other marketing projects as requested
- May work parades and other events off site
- May work in entertainment center for VIP parties, meeting, etc.
- Performs other duties as assigned by Marketing Directors, Manager on Duty or General Manager
Physical Requirements:
- To perform the essential duties of this job the team member may have to physically perform the following functions in an eight-hour day for the amount of time indicated.
Sedentary Work
- Exerting up to 10 pounds of force occasionally, and/or up negligible amount of force constantly.
Work related tasks & forces/weights associated:
- Gazebo bag – 40 lbs. (2 person lift done 4 times annually)
- T-shirts – 5-6 lbs.
- Box of playing cards – 2.75 lbs.
- Box of comp papers – 26 lbs. (2 person lift is recommended)
General Qualifications:
- Must be able to deal effectively with other people both externally and internally
- Must have strong oral communication skills
Education and Experience:
- High school diploma or GED