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Sila Services

Posted 7 months ago

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Plumber

Geneva, NYOn-siteFull-time

AI Summary

Plumbers diagnose, repair, and install residential plumbing systems, educate customers, and ensure first-time fixes while delivering excellent service.

About this role

Welcome to T-Mark Plumbing, Heating, Cooling, and Electrical, where passion meets purpose, and every day is an opportunity to make a difference. From the moment you step into our world, you'll feel the warmth of our family-like atmosphere and the pride that comes with being part of something truly special. For decades, we've been at the forefront of delivering exceptional service and exceeding customer expectations, with our unwavering commitment to 100% customer satisfaction driving everything we do. Our legacy of excellence is not just a badge of honor – it's a promise we make to each other and to our customers.

We're currently seeking skilled Plumbers to join our tight-knit family. As a Plumber on our team, you'll have the opportunity to showcase your expertise, tackle exciting projects, and make a real difference in the lives of our customers. From installing new plumbing systems to diagnosing and fixing issues and everything in between, you'll be at the forefront of delivering top-notch plumbing services that our customers can rely on.

As a Service Plumber at T-Mark, you will play a pivotal role in our mission to provide unparalleled plumbing solutions that prioritize the well-being and satisfaction of our customers. Your technical expertise, dedication to excellence, and customer-centric approach will contribute to our commitment to delivering exceptional residential plumbing services.

As a T-Mark Plumber your responsibilities will include:

  • Customer Satisfaction (this always comes first!): Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations.
  • Diagnosing and troubleshooting plumbing issues, recommending appropriate solutions and discussing options with customers. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
  • Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
  • Responding to service requests within T-Mark's defined time frame. Timely response ensures customer comfort and builds trust.
  • Keeping track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
  • Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
  • Collaborating effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
  • Upholding professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience.
  • Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
  • Additional duties as assigned

    • We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:

  • Industry-Leading Compensation: We believe in rewarding excellence.
  • Fully Stocked Warehouse: We ensure you have the tools and support you need to excel, with a fully stocked warehouse.
  • Clean Fully Stocked Truck: We provide a clean, fully stocked take home truck that’s ready for any job.
  • Comprehensive Health Benefits: We offer health, dental, and vision insurance to keep you and your family covered.
  • Paid Time Off Starting Day 1! We believe in the importance of rest and relaxation, so you start earning paid time off from your first day.
  • 401(k) Plan: Secure your future with our competitive 401(k) plan, including a generous company contribution.
  • Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.
  • Tool and Boot Allowance: We provide a tool and boot allowance so you have the best tools to get the job done.
  • Training and Development Opportunities: We’re committed to your professional growth with training through our Service Professionals Academy and Resource Center!
  • Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.

    • Skills

    Code ComplianceCustomer EducationDiagnosing Plumbing IssuesDrain CleaningFixture InstallationInventory ManagementMaintenance PlanningPipe FittingPlumbing InstallationsPreventive MaintenanceResidential PlumbingService PlanningService Titan (record-keeping)Sewage/ejector SystemsSystem DiagnosticsTool And Equipment OperationTroubleshootingTroubleshooting LeaksUpselling/cross-sellingWater Heater Installation/repairWater Pressure Testing

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