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Sila Services

Posted 31 months ago

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Plumbing Installer

Northfield, OHOn-siteFull-time

AI Summary

Plumbing Installer handles residential plumbing installations, upgrades, and related services, maintaining customer satisfaction and professionalism on job sites.

About this role

Jackson Comfort Services

Jackson Comfort Services is Northeastern Ohio's premiere employer within the HVAC & Plumbing industry. Our focus on providing a best-in-class workplace and world-class service has opened the need for a Plumber to join our team! Whether you are a seasoned veteran or a novice; if you have a “can-do” spirit and a drive to succeed we want you to come grow with us!

Why Jackson Comfort?
When you join Jackson Comfort Services, you’re not just joining a company, you’re joining a team of passionate, highly trained and ambitious individuals who pride themselves on being the best in the industry.
Our company cookouts, holiday parties, employee appreciate celebrations, and team building activities help make work feel a little less like work.

As a top workplace, Jackson Comfort Services seeks out the best people and helps put them on the right path, with opportunities for continued education, advanced training and career growth. Your success truly matters to us. As a member of our family, you’ll be encouraged to reach new heights, hone your craft, and advance in personal development. The lessons and skills you are taught here, will set you up for lifelong success.

When we hire, it’s not only experience that we look for. If you’ve got the right attitude, ambition, and desire to excel in the trades, we’ll ensure that you get the proper training to succeed. We demonstrate this commitment every day, it’s our investment in employee growth that makes Jackson Comfort Services a premier place to work.


What else is in it for you?
- Comprehensive Health & Dental Insurance
- Life Insurance
- Long-Term and Short-Term Disability Plans
- Retirement Plan with Company Contributions
- Company Vehicles for Technicians
- Company Provided Tools & Tool Allowance
- Uniforms
- On-The-Job Training
- Paid Holiday’s & Vacations
- Incentive Pay
- Access to Cutting-Edge Tools & Technologies
- Advancement & Career Growth Opportunities
- And More!


As a Plumbing Installer at Jackson Comfort Services, you will play a pivotal role in our mission to provide unparalleled plumbing solutions that prioritize the well-being and satisfaction of our customers. Your technical expertise, dedication to excellence, and customer-centric approach will contribute to our commitment to delivering exceptional residential plumbing installations.

Responsibilities:

  • Assist with the completion of plumbing upgrades, installs/replacements, and water treatment installations; be efficient and accurate.
  • Know how to establish customer rapport to ensure highest levels of satisfaction.
  • Show yourself as professional and knowledgeable to win new referrals and repeat business.
  • Lead customers to informed and confident buying decisions.
  • Maintain effective communication skills with co-workers and management.
  • Support the team in maintaining a safe, clean and organized job site.
  • Follow company policies and procedures and accurately complete all paperwork and assignments in a timely manner.
  • Aid in keeping company trucks clean, organized and maintain proper assigned inventory levels.
  • Participate actively in all company provided training and on-the-job training to master your trade.

    • Plumbing Installer Success Metrics:

  • Customer Satisfaction (this always comes first!): Provide clear explanations and educate customers about their plumbing systems, offering preventive maintenance tips and energy-saving recommendations. Maintain customer satisfaction rate through post-service surveys and feedback. Strive to exceed customer expectations and resolve any concerns promptly.
  • Expert Installation: Install residential plumbing systems, including water heaters, fixtures, and piping, ensuring optimal performance and customer satisfaction.
  • Quality Assurance: Perform quality checks on installations to ensure adherence to company standards and customer expectations.
  • Continual Improvement: Actively participate in performance reviews, self-assessments and trainings. Identify areas for personal improvement and set development goals to enhance overall job performance.
  • Team Collaboration: Work closely with other technicians and team members to complete installations efficiently and to the highest standard.
  • Safety Compliance: Adhere to all safety protocols and regulations to ensure a safe working environment for yourself and others.
  • Efficiency: Complete installations within the scheduled time frame
  • Productivity and Utilization: Maintain a high level of productivity by efficiently managing work orders, minimizing downtime, and maximizing billable hours.
  • Safety Adherence: Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
  • Documentation Accuracy: Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
  • Professionalism and Communication: Uphold professional communication and appearance at all times when interacting with customers to ensure a five-star customer service experience.
  • Attendance and Punctuality: Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
  • Additional duties as assigned

    • Skills

    Customer Rapport And CommunicationLeak Detection And Diagnostic SkillsLicensing And Code Compliance FamiliarityMaintenance Of Vehicles And Company-provided ToolsOn-the-job Training ParticipationPiping And Fixtures InstallationQuality Checks And Post-service Follow-upsRepair And Replacement Of Plumbing ComponentsResidential Plumbing InstallationsSafety Compliance And OSHA-like PracticesService Titan Documentation-tools And Equipment HandlingTruck Organization And Inventory ManagementWater Heaters InstallationWater Treatment Systems Installation

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