PMO Operations Manager

As a PMO Operations Manager within Stand Together's Marketing and Communications business (MarComms), you will support and continuously improve the systems, workflows, and reporting infrastructure that enable our teams to execute high-impact marketing and communications work. Reporting to the Sr. Director of PMO & Ops, you will play a key role in evolving Workfront as a scalable operational engine—managing day-to-day support while also driving improvements to system governance, reporting, and workflow design.

This role is ideal for someone who enjoys systems thinking, problem solving, and improving how teams work. Your work will directly improve execution quality, operational visibility, and cross-team collaboration.

Provide Workfront Support & Troubleshooting

• Manage incoming support requests (fields, templates, project setup, workflows)

• Troubleshoot system issues and escalate appropriately

• Serve as a first-line resource for user questions

• Identify root causes of recurring issues and implement scalable solutions

Support User Onboarding & Training

• Coordinate user setup requests and audit permissions to ensure accuracy

• Conduct onboarding and role-based training sessions

• Maintain training documentation and enablement materials

• Continuously improve training resources to increase user confidence and adoption

Maintain Data Integrity & System Hygiene

• Conduct regular audits to ensure naming consistency and required field compliance

• Clean up projects, task structures, and outdated data

• Monitor system health to support accurate portfolio-level reporting

• Reinforce governance standards that position Workfront as a trusted source of truth

Support Templates & Workflows

• Update project templates, request forms, intake workflows, and task structures

• Configure programs and portfolios

• Assist with workflow standardization initiatives

• Contribute to ongoing system optimization efforts by identifying opportunities to improve efficiency, usability, and scalability

Build & Maintain Reporting

• Create and maintain dashboards and operational reports

• Support campaign reporting and resource visibility

• Assistin evolving reporting to better support capacity, risk, and performance insights

• Partner with PMO leadership to improve portfolio-level reporting clarity

Support New Team Implementation

• Gather requirements from onboarding teams

• Build workflows and templates aligned to PMO standards

• Support rollout and adoption of new processes and tools

Support Integrations & System Enhancements

• Partner with stakeholders and system administrators to support integrations and enhancements

• Help translate business needs into system requirements

• Support rollout, testing, and adoption of new features or capabilities

• 3-5+ years of experience in project coordination, marketing operations, or PMO support

• Working knowledge of Workfront or similar project management platforms

• Strong attention to detail and data accuracy

• Ability to troubleshoot system and workflow challenges

• Strong communication skills and customer-service mindset

• Comfort working in a fast-paced, evolving environment

• Experience supporting enterprise work management tools

• Experience building dashboards or reports

• Process documentation experience

• A proactive, improvement-oriented mindset

• Awareness of emerging platform capabilities, features, or industry trends related to work management tools