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Polish Speaking Customer Solutions Agent - Work In Sofia - Paid Relocation

SofiaRemoteFull-time

AI Summary

Mercier Consultancy MD is seeking a Polish Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation support. This role presents an excellent opportunity for Polish speakers to engage in a rewarding customer service career within a dynamic and multicultural environment.Key Responsibilities Provide outstanding customer support and solutions to Polish-speaking clients through phone, email, and chat.

About this role

Mercier Consultancy MD is seeking a Polish Speaking Customer Solutions Agent to join our team in Sofia, Bulgaria, with paid relocation support. This role presents an excellent opportunity for Polish speakers to engage in a rewarding customer service career within a dynamic and multicultural environment.


Key Responsibilities

  • Provide outstanding customer support and solutions to Polish-speaking clients through phone, email, and chat.
  • Resolve customer inquiries efficiently, ensuring a high level of customer satisfaction.
  • Maintain accurate documentation of customer interactions using CRM systems.
  • Collaborate with internal teams to address and resolve complex customer issues.
  • Stay informed about company products, services, and policies to deliver accurate information.
  • Contribute to ongoing improvements in customer service processes and experience.

Requirements

  • Fluency in Polish (written and spoken) is mandatory; proficiency in English is an advantage.
  • Experience in customer service, solutions, or related roles is preferred.
  • Strong communication and interpersonal skills.
  • Excellent problem-solving abilities and a customer-focused approach.
  • Ability to work effectively in a team and fast-paced environment.
  • Willingness to relocate to Sofia with paid relocation support.
  • Adaptability and openness to working in a multicultural setting.

Benefits

    1. Competitive Monthly Salary
    2. Monthly Performance Bonus
    3. Relocation Package
    4. Fully Paid Training
    5. Health Insurance
    6. And Much More...

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