POS Installation & Activation Specialist
AI Summary
Installs, activates, and troubleshoots POS devices at partner locations; trains staff and ensures activation within SLA.
About this role
We are looking for a POS Installation & Activation Specialist to join our Operations team and support the deployment and activation of POS devices across partner locations.
This role involves on-site installations, technical troubleshooting, partner training, and ensuring smooth device activation within the required SLA.
Key Responsibilities
• Visit partner locations to **install and activate POS devices **.
• Configure devices and ensure **proper system setup and connectivity **.
• Conduct **device testing and activation verification **.
• Train partners and staff on **basic device usage and operations **.
• Diagnose and resolve technical issues on-site (hardware, connectivity, software).
• Replace or reconfigure devices when required.
• Document installation activities and update activation workflows.
• Coordinate with Sales, Operations, and Technical teams to resolve issues.
• Ensure installations and issue resolution are completed **within SLA timelines **.
Requirements
• +1 years of experience in **device installation, field technical support, or POS deployment **.
• Strong ability to **troubleshoot hardware and connectivity issues **.
• Good communication skills when dealing with partners and merchants.
• Ability to work in **field operations and travel between locations **.
• Valid driving license and willingness to travel.
• Ability to work under pressure and meet operational SLAs.
