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Veeva

Posted 55 months ago

Open

Post-Implementation Consultant - Quality (Remote)

BostonRemoteFull-time

AI Summary

A remote, full-time consultant helps clients post-go-live with Vault QMS, Quality Docs, and LMS, providing admin support, configuration, training, and reporting to meet client needs.

About this role

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

The Role
Love consulting, but tired of the travel? Looking for an opportunity to do something new, exciting, and with a clear value proposition for your customer? Veeva Systems is looking for a Managed Services Consultant in our Quality team who has a passion for helping customers achieve their business vision.
The Managed Services Consultant is a member of our Professional Services team who provides remote, ongoing, ad-hoc consulting services to our live QMS, Quality Docs (document management), and Training (LMS) customers. In this role, you can build long-term relationships and partner with customer administrators at Sponsors and CMOs to deliver solutions that meet their business needs.
This is a remote, full-time permanent role with Veeva. There is no work location requirement. This is a customer-facing role, with travel requirements at select times of the year for internal or customer events.
Veeva Systems does not anticipate providing sponsorship for employment visa status (e.g., H-1B, OPT) for this employment position.

What You'll Do

  • Provide post-go-live administrative support for multiple clients
  • Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications
  • Assistance with Quality processes including SOPs, Quality Events, CAPAs, Deviations, Change Control, Audits, and Training
  • Bulk import/export of content and data
  • Ad hoc training of users and administrators
  • Analysis and deployment of new product features
  • Maintenance of production and sandbox environments
  • Creation of regular and ad hoc customer reports

    • Requirements

  • Experience with configuring/supporting/implementing software in Life Sciences, Healthcare or Regulated industry
  • Customer service or consulting experience
  • Ability to quickly understand client requirements and needs and articulate potential solutions
  • Experience fulfilling customer needs and managing expectations
  • Strong organizational skills with the ability to switch tasks quickly
  • Excellent verbal and written communication skills

    • Nice to Have

  • Project management experience
  • Understanding of Life Sciences drug development process
  • Understanding of Life Sciences compliance and validation requirements
  • Direct experience with systems such as Veeva Vault, ETQ Reliance, Sparta TrackWise, OpenText, SharePoint, Documentum D2, FirstDoc FirstPoint, NextDocs, UL ComplianceWire, and other quality information management or content management systems

    • Perks & Benefits

  • Medical, dental, vision, and basic life insurance
  • Flexible PTO and company paid holidays
  • Retirement programs
  • 1% charitable giving program

    • Compensation

  • Base pay: $70,000 - $140,000
  • The salary range listed here has been provided to comply with local regulations and represents a potential base salary range for this role. Please note that actual salaries may vary within the range above or below, depending on experience and location. We look at compensation for each individual and base our offer on your unique qualifications, experience, and expected contributions. This position may also be eligible for other types of compensation in addition to base salary, such as variable bonus and/or stock bonus.

    • Skills

    AuditsBulk Import/exportCAPAsChange ControlConfigurationDeviationsDocument ManagementDocumentum D2FirstDocLife SciencesLMSNextDocsOpenTextQMSQuality Management SystemRegulated IndustryReportsSandbox And Production EnvironmentsSecurity ConfigurationsSharePointSolutioningSOPsUL ComplianceWireUser TrainingVault WorkflowsVeeva Vault

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